Online Customer Support Assistant

? *Job Title:** Online Customer Support Assistant
? *Company:** Coca-Cola
? *Location:** Philadelphia, Pennsylvania, US...
? *Job Type:** Part-Time
? *Seniority Level:** Associate Level
? *Experience Required:** Minimum of 2 years

• --
? *Job Description:**

Coca-Cola, a global leader in the beverage industry, is seeking a dedicated and passionate Online Customer Support Assistant to join our team in Philadelphia, Pennsylvania. In this part-time associate-level position, you will be pivotal in ensuring our customers receive exceptional support and satisfaction in all their interactions with us. ? *Key Responsibilities:**

1. **Customer Interaction:**
• Provide timely and effective responses to customer inquiries via email, chat, or social media platforms.
• Resolve customer issues with empathy and professionalism by actively listening and understanding their needs.
• Maintain a positive and energetic demeanor during all customer interactions.

2. **Problem Solving & Decision-Making:**
• Analyze customer concerns and implement appropriate solutions, utilizing your decision-making skills to enhance customer satisfaction.
• Identify recurring customer issues and collaborate with management to escalate problems that require additional attention.

3. **Product and Service Knowledge:**
• Develop a comprehensive understanding of Coca-Cola products, services, and promotions to effectively address customer queries.
• Stay updated on policy changes, new product launches, and service improvements to provide informed support.

4. **Negotiation:**
• Effectively negotiate resolutions with customers when there are concerns, ensuring that both customer satisfaction and company standards are met.
• Balance customer expectations with company policies to reach mutually acceptable solutions.

5. **Administrative Support:**
• Maintain organized records of customer interactions, feedback, and support requests in the CRM system.
• Provide input on customer trends and feedback to assist in the continuous improvement of services.

6. **Team Collaboration:**
• Work closely with colleagues in the customer support team to share insights and strategies that can enhance team performance.
• Participate in team meetings and training sessions to improve skills and knowledge.

7. **Pursue Excellence:**
• Commit to high standards of performance and strive for continuous improvement in both personal and team metrics.
• Contribute to a positive team culture that encourages excellence, energy, and hard work in every endeavor.
? *Qualifications:**

• **Education & Experience:**
• Associate?s degree or equivalent experience in customer support, communications, or a related field.
• A minimum of 2 years of experience in a customer service or support role, ideally in an online or remote setting.

• **Personality Traits:**
• Hardworking: Demonstrates a strong work ethic and will to go above and beyond for customers.
• Energetic: Possesses a dynamic, positive attitude contributing to an engaging customer experience.

• **Soft Skills:**
• Decision-Making: Ability to assess situations and determine appropriate responses swiftly.
• Negotiation: Skilled in finding common ground and reaching agreements that satisfy both customer needs and company policies.

• **Technical Skills:**
• Proficiency in customer support software and CRM systems.
• Strong written communication skills with the ability to engage effectively through online channels.
? *Benefits:**

• Employee discounts on Coca-Cola products.
• Flexible remote work arrangements to balance personal and professional life.
• Retirement plan options to secure your future.
? *Working Environment:**

At Coca-Cola, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We encourage our team members to take initiative and innovate while providing a supportive space for personal and professional development.
? *Application Deadline:**

Please submit your application by **October 4, 2024**.
? *Equal Opportunity Statement:**

Coca-Cola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds, experiences, and perspectives.

Join us in creating memorable experiences for our customers?one interaction at a time!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Online Customer Support Assistant posted on GrabJobs ? To flag any issues with this job please use the Report Job button on GrabJobs

Apply Job!