Online Customer Support Representative

? *Job Title:** Online Customer Support Representative
? *Company:** Google India
? *Location:** Mumbai, Maharashtra, IN
? *Job Type:** Part-Time
? *Seniority:** Associate Level
? *Years of Experience:** 3

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? *Job Description:**

Google India is seeking a dedicated and customer-oriented Online Customer Support Representative to join our dynamic team in Mumbai. As a part-time member of our support staff, you will play a crucial role in ensuring a seamless experience for our users, addressing inquiries, resolving issues, and providing exceptional service. Your adaptability and passion for technology will be essential in navigating complex challenges and fostering positive interactions with customers. ? *Key Responsibilities:**

1. **Customer Support:**
• Respond to customer queries via online chat, email, and other digital communication platforms.
• Provide accurate and timely information regarding product features, functionality, and policies.
• Assist customers in troubleshooting... technical issues and guide them through problem-solving steps.

2. **Issue Resolution:**
• Identify, diagnose, and resolve customer issues efficiently while ensuring customer satisfaction.
• Collaborate with cross-functional teams to escalate and resolve complex problems requiring additional expertise.
• Maintain detailed records of customer interactions and actions taken for future reference.

3. **Product Knowledge:**
• Stay current on all product updates, new features, and best practices to deliver informed support.
• Conduct onboarding sessions and provide resources to customers for optimal product usage.

4. **Feedback and Improvement:**
• Collect customer feedback and insights to identify trends and areas for improvement in products and services.
• Collaborate with team members to develop strategies that enhance overall customer experience.

5. **Training and Development:**
• Participate in ongoing training sessions to enhance product knowledge and customer service skills.
• Share knowledge and best practices with fellow team members to foster a collaborative learning environment.

6. **Quality Assurance:**
• Uphold company standards by managing service levels, accuracy, and adherence to policies and protocols.
• Review interactions periodically to ensure continuous improvement in service delivery and customer engagement.
? *Requirements:**

• **Educational Background:** Bachelor?s degree in a relevant field or equivalent experience.
• **Experience:** Minimum of 3 years in a customer support role, preferably in a technology-focused environment.
• **Technical Proficiency:** Familiarity with online support tools and platforms; knowledge of Google products is highly desirable.
• **Personality Traits:**
• **Adaptable:** Ability to adjust to changing conditions and customer needs.
• **Passionate:** Genuine enthusiasm for technology and customer service.

• **Soft Skills:**
• **Strategic Planning:** Capability to anticipate customer needs and develop actionable plans.
• **Problem-Solving:** Strong analytical skills with a proactive approach to tackling challenges.
? *Benefits:**

• Flexible remote working arrangements to promote work-life balance.
• Disability insurance to support employees in times of need.
• Vision insurance to ensure employees' health and well-being.
? *Working Environment:**

At Google India, we prioritize equality and fairness for all employees, fostering an inclusive culture where every individual's contributions are valued. We encourage open communication, creativity, and professional development to build a robust and diverse workforce.
? *Deadline to Apply:** October 15, 2024

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? *Equal Opportunity Statement:**

Google India is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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