Online Client Support Specialist

### Job Title: Online Client Support Specialist
? *Company:** Johnson & Johnson
? *Location:** Charlotte, North Carolina, US...
? *Job Type:** Part-Time
? *Seniority Level:** Associate Level
? *Years of Experience:** 3

#### **Job Description:**

Are you a confident and motivated individual with a knack for providing exceptional customer service? Johnson & Johnson is seeking an Online Client Support Specialist to join our dynamic team in Charlotte, North Carolina. In this part-time role, you will play a pivotal part in delivering top-notch support to our clients through online channels. Your ability to analyze issues, manage time effectively, and communicate clearly will be vital to our success.

#### **Key Responsibilities:**

• **Client Interaction:** Respond promptly to client inquiries through various online platforms, including chat, email, and social media. Provide timely and accurate information to enhance client experience.

• **Issue Resolution:** Analyze client concerns and troubleshoot issues efficiently to provide effective solutions. Escalate complex issues to senior team members as necessary.

• **Documentation:** Maintain comprehensive records of client interactions, issues, and resolutions in our CRM system to enable data-driven improvements in client support.

• **Feedback Collection:** Gather and analyze client feedback to identify trends and opportunities for enhancing our online support services. Present findings to management to inform strategic decisions.

• **Collaboration:** Work collaboratively with other departments, such as Product Development and Marketing, to relay client concerns and enhance the overall client experience.

• **Training Participation:** Engage proactively in training and professional development programs to enhance your skills and knowledge of Johnson & Johnson products, processes, and policies.

• **Culture Ambassador:** Embrace and promote Johnson & Johnson's culture of innovation, encouraging bold thinking and challenging the status quo within the team.

• **Adaptability:** Adjust support strategies as necessary to meet the evolving needs of clients and the company. Remain flexible and open to additional responsibilities as assigned.

#### **Requirements:**

• **Education:** Bachelor?s degree in a related field or equivalent experience.

• **Experience:** Minimum of 3 years of experience in customer service or online support roles, preferably within the healthcare or consumer goods industry.

• **Technical Skills:** Proficient in the use of CRM software, online communication tools, and standard office applications. Basic knowledge of product-related technical specifications is a plus.

• **Personality Traits:**
• Confident in communication and problem resolution.
• Highly motivated to exceed client expectations and deliver high-quality support.

• **Soft Skills:**
• Strong analytical skills to interpret client feedback and services data.
• Excellent time management skills with the ability to prioritize multiple tasks efficiently.

• **Communication Skills:** Exceptional written and verbal communication skills with the ability to articulate complex information clearly and concisely.

#### **Benefits:**

• **Profit Sharing:** Participate in the company profit-sharing program, allowing you to share in the success of Johnson & Johnson.
• **Training & Professional Development:** Access to continuous professional development opportunities to promote personal and career growth.
• **Joining Bonus:** Competitive joining bonus for successful applicants, enhancing your onboarding experience.

#### **Working Environment:**
Join a team that embraces a culture of innovation and challenges norms, encouraging bold thinking and creative problem-solving. At Johnson & Johnson, we value diverse perspectives and foster an inclusive workplace where every employee can thrive.
? *Deadline to Apply:** October 19, 2024

### **Equal Opportunity Statement:**
Johnson & Johnson is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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