Online Chat Support Assistant

? *Job Title:** Online Chat Support Assistant
? *Company:** Boeing
? *Location:** Phoenix, Arizona, US...
? *Job Type:** Part-Time
? *Seniority:** Entry Level
? *Years of Experience:** 0
? *Job Description:**

Boeing is seeking an enthusiastic and dedicated Online Chat Support Assistant to join our dynamic customer service team. In this entry-level role, you will engage with our customers online to provide assistance, resolve inquiries, and foster satisfaction in their interactions with our brand. As a part-time employee, you will have the opportunity to work in a fast-paced environment focused on exceeding customer expectations and delivering exceptional service. ? *Key Responsibilities:**

• **Customer Interaction:** Respond promptly and professionally to customer inquiries via online chat platforms, ensuring all communications are articulate and respectful.

• **Issue Resolution:** Efficiently identify customer issues, provide effective solutions, and escalate more complex problems to senior team members as required.

• **Product Knowledge:** Maintain a thorough understanding of Boeing's products and services to provide accurate information and assistance to customers.

• **Documentation:** Record customer interactions and feedback in the CRM system, ensuring that all conversations are logged accurately for future reference.

• **Collaboration:** Work closely with other team members and departments to ensure a streamlined support experience and contribute to the overall improvement of customer service processes.

• **Feedback Loop:** Gather and communicate customer feedback to appropriate teams to drive continuous improvement in products and services.

• **Performance Tracking:** Monitor personal performance against service level agreements (SLAs) and aim to meet or exceed these key performance metrics.

• **Adaptability and Resourcefulness:** Exhibit a flexible approach to work tasks, being willing to adapt to shifting priorities and customer needs in real-time.

• **Training Participation:** Engage in ongoing training and development initiatives to enhance skills and stay up-to-date on product changes and service protocols.
? *Requirements:**

• **Education:** High school diploma or equivalent; some college experience in business, communications, or a related field is preferred but not required.

• **Experience:** No prior experience required; however, any experience in customer service or support roles will be considered an asset.

• **Personality Traits:**
• Resourceful: Ability to think on your feet and identify solutions quickly.
• Adaptable: Comfortable with change and flexible in a fast-paced environment.

• **Soft Skills:**
• Strong problem-solving skills: Capacity to analyze issues, develop solutions, and effectively communicate those solutions to customers.
• Project management skills: Ability to manage time efficiently, prioritize workload, and meet deadlines without compromising service quality.

• **Technical Skills:** Proficient in using computers and various software applications, particularly chat tools, CRM systems, and Microsoft Office programs.

• **Communication Skills:** Excellent verbal and written communication skills, with a customer-centric focus and a pleasant demeanor.
? *Benefits:**

• Vision insurance to ensure your eye health and wellness.
• Complimentary gym membership to support your fitness goals.
• Free accommodation provided for part-time employees, easing the burden of commuting and improving work-life balance.
? *Working Environment:**

At Boeing, we create an empowering atmosphere that prioritizes exceeding customer expectations and delivering delight. Our team's focus on friendly, responsive communication ensures our customers feel valued and appreciated.
? *Deadline to Apply:** October 16, 2024

_Boeing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._

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