Online Airport Customer Service Jobs at American Airlines

Online Airport Customer Service Jobs at American Airlines

Job Summary

We are excited to announce an opportunity for Online Airport Customer Service Representatives at American Airlines. This is a part-time remote position with flexible working hours, typically under 4 hours per shift. The salary for this role starts at $20 per hour, with potential for increases based on performance and tenure. Enjoy a range of benefits including health and dental insurance, paid training, and paid vacations. Join a team that values customer satisfaction and employee well-being.

Job Description

As an Online Airport Customer Service Representative with American Airlines, you will be the first point of contact for our customers, ensuring they have a seamless experience from start to finish. Your role will involve handling customer inquiries via phone, chat, and email, assisting with flight bookings, changes, and cancellations, and resolving any issues that may arise during their travel journey. Your ability to provide exceptional customer service will play a crucial role in enhancing the brand image and customer loyalty of American Airlines.

You will work collaboratively with other team members to ensure that all customer issues are addressed promptly and efficiently. Our ideal candidate will possess strong communication skills and a passion for helping others. You will be expected to demonstrate professionalism and empathy while addressing customer concerns and inquiries.

Moreover, you will engage in continuous learning about company policies and procedures, ensuring you have the most up-to-date information to assist our customers effectively. You will also be trained on our customer service platform, enabling you to access customer data and provide personalized assistance.

American Airlines is dedicated to providing a supportive work environment. We embrace diversity, equity, and inclusion and are committed to fostering a culture where every employee feels valued and can thrive. We understand the importance of work-life balance and aim to provide our employees with the flexibility they need.

Requirements

– High school diploma or equivalent

– Strong verbal and written communication skills

– Proficiency in using computers and customer service software

– Ability to work independently and manage time effectively

– Flexibility to adapt to changing schedules and demands

– Prior experience in customer service (preferred but not mandatory)

– Excellent problem-solving skills and attention to detail

Responsibilities

– Respond to customer inquiries via phone, chat, and email in a timely and professional manner

– Assist customers with flight bookings, modifications, and cancellations

– Resolve customer complaints and issues with empathy and professionalism

– Provide accurate information regarding flight status, policies, and procedures

– Document customer interactions and feedback for continuous improvement

– Stay informed about company updates, policies, and promotions

– Collaborate with team members and other departments to ensure customer satisfaction

Benefits

– Competitive salary

– Health and dental insurance

– Paid training and ongoing professional development

– Paid vacations and sick leave

– Employee discounts on flights and travel packages

– Flexible work hours and remote work option

Educational Qualifications

– A high school diploma or equivalent is required; additional education in hospitality or customer service is a plus.

Experience

– Previous experience in customer service or a related field is desirable but not mandatory. Training will be provided.

Company Overview

American Airlines is one of the largest airlines in the world, committed to delivering excellent service and innovative solutions to travelers. Our mission is to provide a safe, reliable, and enjoyable travel experience for our customers. We believe that our employees are our greatest asset, and we work diligently to create a work environment that promotes growth, collaboration, and respect. Join us in our journey to redefine the travel experience!

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