Live Chat Specialist - Remote Work

? *Job Title: Live Chat Specialist - Remote Work**? *Company: Archer Daniels Midland**? *Location: Phoenix, Arizona, US...? *Job Type: Full-Time**? *Seniority: Associate Level**? *Years of Experience: 3**? *Application Deadline: 2024-10-04**? *Company Overview:**Archer Daniels Midland (ADM) is a global leader in agricultural processing and food ingredient manufacturing, committed to meeting the growing demand for food and nutrition around the world. We value innovation, resilience, and resourcefulness in our team members, and we prioritize a culture that fosters curiosity and questioning to fuel growth and creativity.? *Position Overview:**As a Live Chat Specialist at ADM, you will be responsible for providing exceptional customer support and guidance to our clients through live chat interactions. You will play a critical role in ensuring a positive experience for our customers by addressing inquiries, resolving issues, and facilitating communication between clients and various departments within the company. This position requires someone with strong emotional intelligence, a knack for innovative problem-solving, and the ability to handle challenging situations with resilience.? *Key Responsibilities:**
• Provide timely and professional support to customers via live chat, addressing a range of inquiries and issues related to products, services, and company policies.
• Maintain a high level of expertise in ADM?s offerings, enabling efficient and accurate responses to customer queries.
• Troubleshoot customer issues promptly and effectively, utilizing innovative solutions to enhance customer satisfaction.
• Collaborate with internal teams, such as product management and customer service, to escalate and resolve complex issues that may arise during chats.
• Document customer interactions carefully, including inquiries, complaints, and resolutions, to ensure accurate records and facilitate future follow-up.
• Monitor and analyze chat performance metrics to identify areas for improvement and implement changes that enhance efficiency and customer experience.
• Stay up-to-date with ADM?s products, services, and market trends to provide informed support and advice to clients.
• Participate in ongoing training and development programs to advance your skills and knowledge in customer engagement best practices.
• Create and maintain FAQs and knowledge base articles to assist customers and improve the efficiency of chat responses.
• Actively participate in team meetings and contribute innovative ideas to enhance chat service offerings and customer experience.
? *Requirements:**
• Bachelor?s degree in Communications, Business, or a related field preferred.
• Minimum of 3 years of experience in customer service, with at least 2 years in a live chat environment.
• Proven ability to demonstrate resilience in high-pressure situations and provide resourceful solutions to customer problems.
• Strong emotional intelligence and excellent interpersonal skills, with the ability to connect with customers and colleagues effectively.
• Exceptional written communication skills, with the ability to convey complex information clearly and concisely in a chat format.
• Innovative thinking capabilities, with a track record of contributing creative solutions to enhance customer experience.
• Proficiency in CRM software and live chat tools; experience with Zendesk or similar platforms is a plus.
• Ability to work independently in a remote environment while managing time effectively and prioritizing tasks.
• Commitment to continuous learning and professional development.
? *Benefits:**
• Travel opportunities to industry events and customer locations.
• Reimbursement for travel and other work-related expenses.
• Paid Time Off (PTO) for personal time and holidays.
• A supportive work environment that encourages curiosity and innovation.
? *Equal Opportunity Statement:**Archer Daniels Midland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disabilities, age, or veteran status.

If you're passionate about customer engagement and are looking to make a meaningful impact in a dynamic and innovative company, we invite you to apply for the Live Chat Specialist position at Archer Daniels Midland today!

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