Live Chat Customer Service ( REMOTE )

Job Description

Job Description

Salary: $22.90 - $27.40 Hourly

We are seeking a talented and customer-focused individual to join our team as a Live Chat Customer Service representative. In this role, you will be responsible for providing excellent service and support to our customers through live chat conversations. You will be the first point of contact for customers seeking assistance with their inquiries, complaints, or technical issues.

As a Live Chat Customer Service representative, you will have the opportunity to engage with customers from diverse backgrounds and industries.

Responsibilities
? Manage live chat conversations with customers, providing quick and accurate responses
? Identify and assess customer needs to provide personalized solutions and recommendations
? Resolve customer complaints and escalate complex issues, ensuring timely resolution
? Educate customers on product features, updates, and promotions
? Document and maintain accurate records of customer interactions and transactions
? Collaborate with team members to improve customer service processes and procedures
? Meet personal and team targets for customer satisfaction and sales metrics

Requirements
? Proven experience in a customer service role, preferably in a live chat or online support environment
? Excellent communication skills, both written and verbal
? Strong problem-solving abilities and attention to detail
? Ability to multitask and manage time effectively in a fast-paced environment
? Familiarity with CRM systems and live chat software
? Knowledge of customer service principles and best practices
? Ability to adapt to changing procedures and follow established guidelines
? High school diploma or equivalent

Benefits
? Competitive salary
? Health insurance options
? Paid time off
? Career development opportunities

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