Information Technology Intern - Summer 2025 (Remote) - Now Hiring

Job Summary:

The Information Technology (IT) Intern will be exposed to and work with a wide variety of systems, components, workflows, and technologies across the IT spectrum in support of a $2B+ global firm. This wide exposure will assist the intern to identify a specific IT related area of focus that lines up with their career objectives and meets the needs of the Firm for potential long-term employment.

The IT Intern will be responsible for analyzing internal user needs and issues to accurately assess, troubleshoot, design, construct, implement and maintain a solution or system to meet the individual needs of the user.

Job Duties:
? Technical Support
? Provides technical support, or appropriate routing, for service tickets entering the Service Desk
? Evaluates issues and escalates as needed to a higher level or other resource using the provided Service Desk Process manual
? Restores service to affected user(s) while resolving tickets, using methods including:
? Remote troubleshooting via provided toolsets
? Uses the ServiceNow Knowledgebase system to determine the root cause of a problem
? Accurately logs problems and updates ticket history to document troubleshooting steps and resolution
? Creates technical documentation and FAQs for addition to the ServiceNow Knowledgebase
? Recommends changes to support processes to ensure continuous improvement of the incident handling process
? Security
? Triages incidents that may include cybersecurity related aspects of credential loss, malware, or other common incident types
? Gathers information about cybersecurity incidents at BDO clients that BDO professionals may report and ensures proper escalation to the Security team
? Performs troubleshooting of endpoint issues related to security blocks that will require basic networking and Windows 10/11 knowledge in order to determine escalation paths
? Application Development & Innovation
? Develops custom web applications and third-party integration points
? Implements third party software and applications
? Benchmarks a variety of internally developed and third-party integrated systems performance under heavy loads
? Builds and maintains a variety of internally developed and third-party integrated systems documentation
? Data Center & Infrastructure
? Assists with handling and installation of data center hardware (network, server, and storage)
? Upgrades firmware on data center hardware
? Installs OS and performs basic configuration of data center hardware
? Monitors data center hardware and performs daily health checks
? Performs server builds and decommissions
? Cloud & DevOps
? Deploys cloud resources using Azure DevOps pipelines
? Creates code to provision both cloud and on-premise resources
? Monitors cloud provisioned resources
? Remediates identified security risks
? Handles request and issue tickets related to cloud resources
? IT Operations
? Analyzes and supports a library of locally installed and cloud software
? Identifies and documents various IT processes to increase efficiency of operational workflow
? Monitors $100M+ IT budget for proper cost allocation and accurate record keeping
? Builds, monitors, and manages laptop hardware deployed globally
? Other Duties as assigned

Supervisory Responsibilities: ? N/A

Qualifications, Knowledge, Skills and Abilities:

Education:
? High School Diploma or GED, required
? Enrolled in an Associate?s, Bachelor's, or Master?s degree program in Computer Science, required

Knowledge in, preferred:
? Using developer language such as C#, Java, HTML, Go, and Terraform
? Using the Microsoft Azure Portal
? With miscellaneous PC/Laptop and Server hardware
? With basic Cisco hardware configuration

Training/Certifications, preferred:
? CompTIA A+
? Microsoft MTA
? Microsoft Azure Fundamentals (AZ-900)
? Cisco CCNA

Software Experience, preferred:
? Microsoft Windows (latest versions)
? Microsoft Server (latest versions)
? Microsoft Visual Studio
? Microsoft Azure Dev Ops or Github
? Microsoft Entity Framework
? HTTP Debug Tools
? Putty

Language:
? N/A

Other Knowledge, Skills & Abilities:
? Strong verbal and written communication skills
? Excellent interpersonal and customer relationship skills
? Ability to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details
? Ability to successfully multi-task while working independently or within a group environment
? Performs well under pressure while dealing with unexpected problems in a professional manner
? Ability to communicate and interact with all levels of employees and management
? Ability to interact and build relationships and consensus among people
? Possesses ability to consistently produce clean code and adhere to appropriate documentation standards

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate?s qualifications, experience, skills, and geography.

California Range: $21.00/hr - $25.00/hr

Colorado Range: $21.00/hr - $25.00/hr

NYC/Long Island/Westchester Range: $21.00/hr - $25.00/hr

Washington Range: $21.00/hr - $25.00/hr