Hybrid Remote Customer Support Analyst - Columbia, SC

Summary Description:
We are looking for a proactive and skilled Customer Support Analyst to join our team in a hybrid remote role based in Columbia, SC. The position requires on-site attendance three days per week, blending the flexibility of remote work with the vibrancy of a collaborative office environment. As a Customer/Product Support Analyst, you will provide exceptional support, ensuring... high levels of customer satisfaction by resolving technical and complex inquiries related to operational systems efficiently and professionally.

Compensation and Benefits:
• Competitive compensation package
• Comprehensive benefits package
• Opportunities for growth and development
• Hybrid remote work model

Why you should apply for this position today:
• Join a supportive and dynamic team
• Enjoy a professional yet fun work environment
• Opportunities for growth and development
• Competitive compensation and excellent benefits

Skills:
• Strong interpersonal skills
• Excellent customer service orientation
• Proficiency in troubleshooting technical issues
• Time management and prioritization skills
• Ability to work effectively under pressure

Responsibilities:
• Handle customer inquiries regarding complex products and services
• Participate in training for new business applications
• Maintain stringent quality control and dedication to operational and technical support
• Resolve issues in collaboration with partners
• Use multiple system tools adeptly to troubleshoot and respond to user queries

Qualifications:
• Associate Degree in Business or technical field, or equivalent professional experience
• Prior experience in a customer support or call center environment
• Certification as a Help Desk Professional preferred
• Annual HIPAA certification required
• Strong customer service orientation

Similar Occupations / Job Titles that would be a great fit for this role:
• Technical Support Specialist
• Customer Service Representative
• Help Desk Analyst
• IT Support Technician

Education Requirements:
• Associate Degree in Business or technical field

Education Requirements Credential Category:
• Certification as a Help Desk Professional preferred

Experience Requirements:
• Prior experience in a customer support or call center environment, ideally involving PC hardware and software, mainframe, and client-server systems

Why work in Columbia, SC:
Columbia, SC, offers a unique blend of urban amenities and outdoor recreational opportunities. Known for its vibrant arts scene, affordable living costs, and diverse culinary options, Columbia provides a high quality of life for residents. With its mild climate and proximity to beaches and mountains, Columbia is an attractive location for individuals looking to enjoy both work and leisure activities. Join our team in Columbia, SC, and experience the best of what this thriving city has to offer

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