Hybrid Reviews Content Moderator

Hybrid Reviews Content Moderator needed for a contract opportunity with Yoh's client based in Plano, TX.
Summary...
This role will report directly to the Senior Manager, Digital Media. The Reviews Content Moderator is responsible for viewing and responding to reviews and ratings content on the company website as well as partner sites; to ensure the best customer experience and become the voice of the company. Moderators are integral in helping provide a wow customer experience to all customers.
What You'll Be Doing:
? Assist in reviewing/responding of all incoming reviews for mobile (mobile, tablet, watches) for the company website and partner sites. Follow standard operating procedures on responding, managing, and reporting on all incoming reviews.
? Become a product expert on all products in the mobile category
? Provide direct responses to end-user consumer feedback using internal platform, or directly on partners portal
? Become and remain knowledgeable about company response policies
? Improve end-user customer experience of products
? Where appropriate, escalate reviews that are outside of company polices
? Participate in regular meetings to discuss process improvements and updated guidelines
What You Need to Bring to the Table:
? Ability to learn about, and understand with in-depth knowledge about specific products in multiple categories.
? Ability to respond to both satisfied and dissatisfied customers in a professional and accurate way regardless of audience.
? Minimum 2+ years content mode rations
? Excellent written and verbal communication skills
? Self-starter and focused work ethic
? Strong emotional intelligence and resilience
? MS Office:
Internet Explorer, Excel, Word and Power Point
Pay Range: $23.00/hr paid weekly.
Contract Length: 6 months with the potential to be extended.
Opportunity is Calling, Apply Now!
Recruiter:
Andrew Goedel
Note:
Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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