Guest Services Associate

Job Description:

With the support of management, the Guest Services Associate will work to maintain a positive work environment for the team, encouraging collaboration and open communication...
? Category: Stores
? Schedule: Part_time

Deliver a superior experience to guests by utilizing your expertise and training.

Provide attentive and genial assistance to all PETCO visitors and their animal companions by discerning their desires and sharing product knowledge to suggest the appropriate goods and services that will fulfill those needs.

• Educate yourself about the pet-friendly offerings and charges in your locality, such as pet-oriented events, dog runs, cat exhibitions, hotels that cater to animals, and more.

Display a strong affinity towards animal welfare and ensure that all actions in the workplace are ethically sound.

Understanding the latest products and services is key to effectively communicating with customers about their unique features and advantages.

Diplomatically and competently handle inquiries about products, services and rates via telephone.

Promote a sense of belonging and togetherness by hosting team-building activities and initiatives.

Come to our adoption events to discover your future furry companion. We believe in our Think Adoption First philosophy, which puts the pet's welfare and ongoing care as the top priority.

Be knowledgeable about the various competencies of each team member to determine the appropriate partner who can meet the customers' guest experience demands proficiently.

Continuously monitor promotions and exceptional services to stay updated.

Keep your pet safe and happy year-round by staying up to date on their seasonal training, which can include protecting against fleas and ticks, promoting summer safety, and taking advantage of holiday offerings.

Perform any extra duties and distinctive ventures as given.

Examine guest questions and direct them to the Leader on Duty as needed.

The job may involve actions such as lifting, kneeling, or standing for extended periods of time, and sometimes managing heavy loads.

Solve for guests' needs: By utilizing selling behaviors, employees can better identify and address the needs of pets and their owners, helping them make decisions that benefit both parties.

Our focus on safety extends to all members of our community. Through our training programs, you will learn how to contribute to a safe environment for our partners, guests, and pets.

Cultivating a culture of collaboration is indispensable in fulfilling the health and well-being needs of pets.

Developing your skills and knowledge is key to engaging in your career, which can be achieved through participating in developmental programs.

Knowledge of the grooming salon program certification, including the PETCO Promise, Pet Stylist Mentor Program, Canine Heritage Breed Test, and Pet First Aid, is preferred for those working in the animal care industry

Understanding the range of dog training courses offered at PCC and when they are held.

Understanding PCCs' photography and vaccination agenda.

The job duties primarily take place indoors, but there may be specific occasions that require an associate to leave the store temporarily. Long hours of standing, bending, and kneeling, as well as carrying heavy objects weighing up to 50 pounds, will be a regular part of the workday. Customer interaction is also a key component of this role

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