Guest Services Coordinator

### Job Title: Guest Services Coordinator

### Location: Remote

### Job Summary:

Join our magical team as a Guest Services Coordinator at Disney, where dreams come true every day! This is a part-time, remote position offering a competitive hourly wage. The role requires less than 4 hours of work per day, providing flexibility to fit your lifestyle. At Disney, we value our employees and offer a comprehensive benefits package, including health and dental insurance, paid training, and paid vacation time.

### Job Description:

As a Guest Services Coordinator with Disney, you will have the unique opportunity to engage with guests from around the globe, ensuring their experiences are enchanting and seamless. This role involves a variety of responsibilities, including managing bookings, addressing guest inquiries, and providing detailed information about our services and amenities.

Our ideal candidate is a highly organized, enthusiastic individual who thrives in a dynamic, fast-paced environment. You will serve as the face of Disney, embodying our values and commitment to exceptional service. Your efforts will directly enhance the magical experiences of our guests, making their dreams come to life.

Your day-to-day tasks will include coordinating with other team members to handle reservations, ticketing, and guest services. You will use various communication platforms to interact with guests, providing support and resolving any issues that arise. Additionally, you will contribute to team efforts by accomplishing related results as needed.

### Responsibilities:

1. Manage and respond to guest inquiries via email, phone, and live chat.

2. Coordinate reservation changes, cancellations, and special requests with precision and care.

3. Maintain detailed records of guest interactions, transactions, and feedback.

4. Collaborate with cross-functional teams to enhance guest satisfaction.

5. Implement problem-solving strategies to address guest concerns effectively.

6. Participate in ongoing training and professional development sessions.

7. Uphold the Disney standards of service excellence and professionalism at all times.

### Requirements:

1. High school diploma or equivalent.

2. Proven experience in customer service or hospitality.

3. Excellent communication and interpersonal skills.

4. Ability to work efficiently in a remote environment.

5. Strong organizational skills and attention to detail.

6. Flexibility to work various shifts, including weekends and holidays.

7. Proficiency in using computer systems and office software.

### Benefits:

– Competitive hourly wage

– Health and dental insurance

– Paid training programs

– Generous paid vacation and holidays

– Career advancement opportunities within the Disney family

– Discounts on Disney products and services

### Educational Qualifications:

– High school diploma or equivalent is required.

– Further certification in hospitality or customer service is a plus.

### Experience:

– Previous experience in a customer service or guest relations role is highly desirable.

– Experience working remotely will be considered an advantage.

### Company Overview:

Disney is a global leader in family entertainment and media enterprise, with a rich history of over 90 years. Known for its storytelling excellence, Disney provides innovative experiences and products across its various businesses, including film, television, theme parks, and consumer products. Join our team and be part of the magic that inspires millions around the world!

### How to Apply:

Interested candidates are invited to submit a resume and a cover letter outlining their qualifications and why they would be a perfect fit for the role. We look forward to welcoming you to our team and creating unforgettable experiences together!

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This job post offers a clear and comprehensive overview that should attract qualified candidates who are passionate about providing top-notch guest services and excited about working for a prestigious and beloved company like Disney.

Apply Job!