Guest Service Representative

? Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
? Secure payment; verify and adjust billing.
? Activate and file room keys.
? Process all guest requests and relay messages.
? Print contingency lists to have a record of all guests in case of emergency.
? Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
? Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
? Run and review daily reports/logs.
? Complete designated cashier and closing reports in the computer system.
? Accept and record wake-up call requests and deliver to appropriate department.
? Count bank at beginning and end of shift; secure bank.
? Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
? Notify Loss Prevention/Security of any guest reports of theft.
? Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
? Ensure uniform and personal appearances are clean and professional
? Maintain confidentiality of proprietary information protect company assets.
? Welcome and acknowledge all guests according to company standards.
? Anticipate and address guests' service needs
? Assist individuals with disabilities
? Thank guests with genuine appreciation.
? Speak with others using clear and professional language
? Answer telephones using appropriate etiquette.
? Develop and maintain positive working relationships with others
? Support team to reach common goals.
? Comply with quality assurance expectations and standards.
? Stand, sit, or walk for an extended period of time.
? Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
? Perform other reasonable job duties as requested by Supervisors.
? Drug test and background check may be required

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