Full-Time Virtual Assistant (Short-Term Vacation Rentals, Airbnb, VRBO, Booking.com)

Job Description:

We are seeking a highly organized and experienced Virtual Assistant with a strong background in short-term vacation rentals. The ideal candidate will have hands-on experience with platforms such as Airbnb, VRBO, and Booking.com and be familiar with various Property Management Software (PMS) commonly used in the short-term rental industry. As a Virtual Assistant, you will play a key role in supporting daily operations, managing bookings, and ensuring that guest communications run smoothly. This is a full-time remote position with the opportunity to work with a growing team in the short-term rental industry.

Key Responsibilities: ? Booking Management: Manage reservations across multiple platforms (Airbnb, VRBO, Booking.com) ensuring accuracy, timely responses, and prompt guest communication. ? Guest Communication: Respond to guest inquiries, resolve issues, and ensure a high level of customer satisfaction from booking to checkout. ? Calendar & Availability Management: Update and manage property availability across all booking platforms, ensuring accurate pricing and availability settings. ? Property Management Software (PMS): Utilize PMS systems to manage booking details, guest profiles, check-in/check-out processes, and automate certain tasks as needed (e.g., Guesty, Hostaway, etc.). ? Listing Optimization: Assist with listing management, including creating and updating listings, uploading photos, writing descriptions, and ensuring that properties are accurately represented across all platforms. ? Guest Experience Coordination: Help manage guest reviews, ensure smooth check-ins and check-outs, and coordinate any special requests or additional services. ? Reporting & Documentation: Maintain records of bookings, revenue, and other metrics to assist with reporting and performance analysis. ? Administrative Support: Provide general administrative support, including managing emails, scheduling, and task organization. ? Problem Solving: Address any issues that arise during the booking or guest experience process, including handling cancellations, disputes, or other service-related issues.

Requirements: ? Experience in Short-Term Vacation Rentals: At least 1-3 years of experience managing or assisting with short-term vacation rentals, including hands-on use of platforms like Airbnb, VRBO, and Booking.com. ? Familiarity with Property Management Software (PMS): Experience with PMS tools like Hostaway and Guesty, or similar systems is strongly preferred. ? Excellent Communication Skills: Must be able to communicate clearly and professionally with guests, team members, and property owners via email, phone, or messaging platforms. ? Attention to Detail: Strong organizational skills with the ability to manage multiple tasks and platforms efficiently while maintaining accuracy. ? Tech-Savvy: Comfortable with a variety of software tools and systems; familiarity with productivity tools like Google Suite, and project management tools (e.g., Monday.com, Hubstaff, Google Drive). ? Problem-Solving Ability: Able to think on your feet, troubleshoot issues, and resolve problems quickly, especially in a customer-facing role. ? Customer Service Oriented: A passion for providing excellent guest experiences and ensuring positive reviews. ? Reliable Internet & Home Office Setup: A stable internet connection and a quiet, dedicated workspace are essential for this remote role.

Preferred Qualifications: ? Previous experience working remotely as a Virtual Assistant. ? Experience in managing multiple properties simultaneously across various platforms. ? Familiarity with pricing strategies and optimization for short-term rental listings. ? Knowledge of local regulations and best practices in the short-term rental industry.

Benefits:
? Competitive pay based on experience.
? Flexible, remote work environment.
? Opportunities for professional development and growth within the company.
? Supportive, dynamic, and friendly team culture.
? The chance to work in a growing and fast-paced industry.

How to Apply:

If you are an experienced Virtual Assistant with a background in short-term vacation rentals and are looking for a challenging and rewarding remote position, we encourage you to apply! Please submit your resume along with a brief cover letter outlining your experience with vacation rental platforms, PMS software, and why you would be a great fit for the role.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: No more than 40 per week

Schedule:
? Day shift
? Holidays
? Monday to Friday
? Weekends as needed

Application Question(s):
? Tell me about your experience with property inspections
? Do you live in the San Diego area currently?
? What kind of work experience do you have that would make you a good candidate for this position?
? Are you comfortable working in front of a computer for 40 hours per week?

Work Location: Remote