Eligibility Supervisor - Accredo - Remote

As a supervisor, you will play an integral role in leadership and team management. Your ability to manage your team effectively and encourage a positive work environment can have a major influence on job satisfaction and performance. Do you have the drive and motivation to lead high performing teams? If you think this position is right for you, we encourage you to apply! Oncology is the place for... you. Supervisors are responsible for day-to-day operations of a team of associates focused on providing a path to payment and reimbursement for Accredo patients? medications. The supervisor is responsible to monitor productivity, enforce performance standards and ensure the team provides the expected high-quality care to our patients. The supervisor will plan and direct workflow and project assignments, conduct hiring, training, and evaluation of staff and is responsible for team?s adherence to corporate attendance and employment policies. The supervisor will collaborate with their manager and the Accredo Oncology leadership team to develop policies, procedures, and the business work plan for the team. ESSENTIAL FUNCTIONS ?Manage a team of patient access associates between (20-25) employees to promote a positive working team environment and ensure we share best practices. ?Assist the Oncology TRC leadership team in development of programs and process improvements to ensure we meet company metrics. ?Develop, coach, and provide feedback to employees concerning quality, reliability, accountability, and productivity to ensure we meet service levels and performance guarantees. ?Engage with Product, Account Management, Service Delivery, or other cross-functional teams to ensure patient, prescriber, and client satisfaction ?Plan and direct workflow and project assignments, conduct hiring, training, and evaluation of staff and own team adherence to corporate attendance and employment policies ?Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues and ensure timely resolution ? Oversees resolution of employee relations issues and performance standards, productivity, and service standards. ? Understand each employee?s goals, motivations, and needs to be successful in their role and meet the team?s expectations. ? Work with Oncology leadership team to understand and implement strategic business work plan goals. ? Tracks and periodically reports progress to management. ? Assist in development of programs and process improvements to enhance the level of internal and external customer service provided. ? Special projects as assigned. QUALIFICATIONS ?High School diploma required. ?Prefer 2 plus years experience in front line employee leadership with 6 to 8 years professional experience. ?General PC knowledge including MS Office, Internet, and email. ?Excellent phone oral and written communication skills. Developing and implementing effective communication channels ?Demonstrated leadership skills including ability to effectively develop and assist team members, experience training and coaching less experienced staff with the patience to explain details and processes repeatedly. Set clear expectations and goals. ?Knowledge of pharmacy claims processing preferred. ?PBM and/or Managed Care industry preferred. ?Ability to adapt to a dynamic working environment and make independent decisions. ?Demonstrated ability to manage challenging customers in a professional manner. ?Advanced critical thinking skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions. ?Previous knowledge with building a rapport with your team members. ?Emotional intelligence and Empathy ?Strategic thinking and planning abilities If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we?re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives