Customer Support Specialist - Night Shift
Description:
? Provide high-quality customer support via email, phone, and chat.
? Assist customers with technical issues and usability concerns.
? Collaborate closely with the Tier 2 and Development teams to troubleshoot and resolve customer issues.
? Analyze and escalate complex cases to ensure fast and effective resolutions.
? Maintain and improve key support metrics (CSAT, FRT, ART, RT, etc.).
? Continuously develop product knowledge and stay up to date with new features.
Requirements: ? 3-5 years of customer service experience (strongly preferred). ? Proven ability to troubleshoot technical issues and address customer concerns. ? Strong technical aptitude (experience with testing is a plus). ? Excellent communication skills for building positive customer relationships. ? Highly organized and accountable, with strong time management skills.
Benefits:
? Regular performance-based salary reviews.
? 100% paid 20 business vacation days.
? 100% paid 10 sick leave days.
? Health & Wellness program ? reimbursement of up to 500 EUR annually for health and fitness-related expenses.
? Reimbursement for professional development courses.
? Service years recognition financial reward.
Similar Remote Jobs
Customer Support Specialist - Night Shift
Posted on: 14-02-2025 07:17
Customer Support Specialist (No Phone Calling / Remote / Entry Level)
Posted on: 04-09-2024 00:00
Customer Support Specialist (No Phone Calling / work from home / Entry Level)
Posted on: 19-02-2025 06:29
Customer Support Specialist (NPWT) REMOTE
Posted on: 19-08-2024 00:00
Customer Support Specialist (NPWT) REMOTE
Posted on: 18-09-2024 00:00
Customer Support Specialist / Online Chat Representative - US Remote
Posted on: 02-09-2024 00:00
Customer Support Specialist / Online Chat Representative - US Remote
Posted on: 03-09-2024 00:00
Customer Support Specialist / Online Chat Representative - US Remote
Posted on: 03-09-2024 00:00
Customer Support Specialist | Paradigm | Remote (United States)
Posted on: 06-10-2024 00:00
Customer Support Specialist | Paradigm | Remote (United States)
Posted on: 22-11-2024 05:34
Sr XACTLY Business Systems Analyst-REMOTE - 30503
Posted on: 07-11-2024 05:43
Case Manager RN (Remote)
Posted on: 27-09-2024 00:00
Online Order Filling Team Associate
Posted on: 02-01-2025 03:58
Remote Call Center Representative (Part 6: PD&TRC Program) ($14.00...
Posted on: 16-07-2024 18:36
American Express Work From Home Jobs ? Live Chat $22/h
Posted on: 16-07-2024 18:57
Call Center - Part Time (REMOTE - Arkansas, Call Center Position)
Posted on: 06-10-2024 00:00
Associate Concept Designer
Posted on: 24-01-2025 00:00
Senior Risk Analyst , SPEAR Special Programs & Projects
Posted on: 04-02-2025 19:21
Oracle Health / Cerner / ITWorks ? Manager, Project Management & Portfolio Leade | Oracle | Remote (United States)
Posted on: 22-11-2024 05:35
BPO Recruiter (Bulk Hiring)
Posted on: 03-01-2025 07:35