Customer Support Specialist (NPWT) REMOTE

Remote, USA Full-time Posted 2025-02-21

Employer Industry: Healthcare Services

    Why consider this job opportunity...
  • Pay starting at $15 with potential to earn more depending on related experience
  • 100% remote work opportunity from day one of employment, must reside in the U.S.
  • Comprehensive benefits including medical, dental, vision, life insurance, and disability
  • Generous paid time off and paid holidays
  • Bonus and incentive opportunities available
  • Employee recognition and discount programs
    What to Expect (Job Responsibilities):
  • Provide customer support for patients, referral sources, and employees in relation to Negative Pressure Wound Therapy
  • Conduct insurance verification and eligibility checks for services/products
  • Manage initial intake processes, including phone calls, data entry, and paperwork processing
  • Maintain quality control and accuracy throughout patient contact and data input
  • Develop and maintain knowledge of current Medicare, Medicaid, and insurance regulations
    What is Required (Qualifications):
  • High school diploma or GED equivalent
  • Ability to work independently and as part of a team
  • Effective communication skills in English, both oral and written
  • Strong attention to detail and multitasking abilities
  • Background investigation and drug screening may be required
    How to Stand Out (Preferred Qualifications):
  • One year of related work experience
  • Extensive knowledge of documentation needed for wound types and insurance requirements for NPWT
  • Familiarity with medical terminology
  • Strong customer service background

#HealthcareServices #RemoteWork #CustomerSupport #CareerOpportunity #HealthcareJobs

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