Customer Success Manager

Hi! It's SplitMetrics, a remote-first team of experts building the future of mobile marketing. Top app developers turn to us for intelligent data-driven solutions designed for Apple Search Ads scale, A/B testing, and market insights.
Why SplitMetrics?
? For almost 9 years, we've been at the forefront of mobile marketing industry, providing an ecosystem of market-leading technologies.
? An Apple Search Ads Partner, SplitMetrics is the 1st company to build the Apple Search Ads management platform.
? Working with top mobile companies and brands globally: Skyscanner, Glovo, Flo, Babbel, Wooga and many more.
? Generating an impressive transaction volume, with over $1 billion in ad spend flowing through our ecosystem.
? Acquired App Radar in 2023 to extend our product capabilities and expand market share.
? Integrated AI into our strategic approach.
? Effectively collaborate across 20+ countries with a remote-first and supportive culture.
Our customer base is growing and we?re looking for a proactive and reliable person to fit this position.
In this role you will:
? Serve as the primary post-sales point of contact for a variety of small-middle business customers.
? Set a ?one-to-many? approach to drive smart and remarkable results (i.e. conduct webinars on specific topics, use email cadency etc).
? Utilize in-depth product and industry knowledge to increase the adoption of SplitMetrics Acquire.
? Develop a deep understanding of each customer's business objectives and industry challenges. Work on knowledge base creation to close this gap.
? Help customers achieve maximum value from SplitMetrics Acquire and achieve their business objectives.
? Responsible for identifying opportunities for upselling and cross-selling within existing accounts (SplitMetrics ecosystem cross-selling).
? Proactively engage with customers to secure renewals and drive customer retention.
? Proactively identify portfolio risks and weaknesses, develop strategic steps to prevent it.
? Distribute customer needs/ suggestions/ feedback across Sales, Marketing, Product and Support teams.
? Collaborate closely with the Apple team on selected list of clients to drive further expansion and align on joint strategy.
About you:
? Fluent English.
? Experience in the client-facing roles.
? Strong communication and presentation skills.
? Customer-oriented mindset and attitude.
? Analytical and strategic way of thinking.
? Conflict prevention and resolution skills.
? Accountability for results.
What is there for you?
? Time Off: Vacation and public holidays following your country's regulations. Additional 6 PTOs annually for personal rejuvenation.
? Health and Wellness: Medical insurance or health care compensation. Paid sick leave to prioritize your well-being.
? Professional Development: Top online/offline conferences and mobile industry events. Internal courses for continuous professional development.
? Performance and Growth: Micro-management-free and supportive management style. Semi-annual performance review sessions. New career opportunities through our internal mobility program.
? Team Engagement: Corporate online events and offline team retreats. Collaboration between teams through shared OKRs. Environment conducive to open dialogue and constructive feedback.
? Work Flexibility: Flexible working schedule for a better work-life balance. Remote-first working environment.
? Workspace Options: Coworking costs coverage program. Office hubs in key locations for a convenient and productive work environment.
Our Culture
At SplitMetrics, our values are not just words ? they guide everything we do. To achieve our ambitious goals and maintain success, we stand united by our core behaviors:
? Move Fast
? Get Sh*t Done
? Build Together
? Strive for Transparency
? Own What You Do
? Learn + Share = Excel