Customer Service & Safety Agent II

Job Title: Customer Service & Safety Agent 2
Job Location: Florham Park, NJ (In Office)
Job Type: Part Time
About Bond:
Bond is revolutionizing personal security by providing greater safety and peace of mind for all people and situations. Our 24/7 Personal Security Agents are just a tap away in our app, ready to help with any safety need.
Our mission is to reimagine what it means to feel safe. What it means for you. For your loved ones. For everyone. Because we believe every life should be lived fully, confidently and without fear. Reimagining safety is our promise. Keeping you safer is our bond.
Download our app in Google Play or iTunes. If you want to learn more, visit our website www.ourbond.com.
Description:
Do you love helping others and keeping people safe? Are you a service superstar who wants to use your powers for good? Do you want to be part of an elite community of security agents committed to helping people stay safe? If the answer is 'YES,' we want you on our team at Bond. We are a first-of-its-kind platform providing accessible, on-demand personal security.
Whether you?re talking to a member on the phone, working with them online, or guiding them to safety via chat or text message, your care, empathy, and diligence will give them the personalized experience they deserve.
We're recruiting for full-time and part-time positions. Come join us and be a part of the top 1% of the security industry!
Get an inside peek of how our team is helping to build the future of safety ? personal security for all, via the following link: Bond Anthem Video
What You?ll Do
You?ll develop a strong understanding of our app and personal security services. You'll welcome and orient new members on how to use Bond. You'll also support our members throughout their Bond member experience and assist them with any potential safety situations.
? Provide best-in-class care and support via video, phone, email and chat to our members as they have inquiries about our product and services, billing, general use, etc.
? Monitor and analyze inquiries and member support requests to quickly choose the best solutions and solve problems thoughtfully
? Provide a valuable and meaningful experience for our members by being attentive to their needs
? Document, process, record and report information in verbal, written and electronic form, either in real-time or post-incident
Who You Are
You?re passionate about providing world-class care and service and are energized by helping people. You?re proactive, can quickly ask the right questions and problem-solve to provide the best support experience to our members. You have superb listening and communication skills.
In addition to this, you have:
? Experience or interest in member/customer support, and in working for an organization with a dedication to helping others.
? Flexibility in your schedule preference to include, weekends, evenings and some holidays (we run a 24x7x365 operation to provide around-the-clock safety and security for our members).
? The ability to accurately read and quickly respond to computer-generated data and readouts with variations in color and refresh rate.
? The ability to pick up on auditory cues with varying rates of volume intensity.
? The ability to remain seated for extended periods of time.
? The ability to successfully complete a thorough background and reference check.
? Preferred ? Enrolled or completed an Associate's or bachelor?s program or military service.
? Preferred ? 2+ years in a security or armed security role.
Why You Should Join Us
? You'll have the opportunity to support our members as they use our impactful and critical service.
? Growth and development opportunities to advance your career ? as we grow as a startup, we strive to promote from within ? in fact, 78% of our promotions in our Command Centers have been from internal team members!
? Competitive hourly wage rate (starting at $20-$22 per hour)
? Quarterly performance bonuses and cash awards for perfect attendance!
? Medical, Dental, Vision ? the works!
What You'll Need
This role may be a hybridized role with the potential of operating 10%-20% from home. If/when operating from home, you will need the following:
? High-Speed Broadband service (wired Ethernet connection) with a minimum of 150 Mbps in a dedicated (single person use) environment or 300 Mbps if in a shared environment (having a backup internet provider is a plus!)
? For the Online Interview:
? Windows based Notebook or Desktop computer, with a minimum processing speed of 1.6 GHz and 16 GB usable RAM available.
? Working High-Definition web camera.
? Well-lit, dedicated and quiet area from where to work without interruption or distraction. Must have a neutral visual or neutral virtual background.
? Workspace large enough to accommodate two monitors and a notebook computer.
? The ability to train on an FTE schedule from 8:00-5:00pm for up to 4+ weeks.
? The ability to work multiple shifts: daytime, evening, overnight.
NOTE: All communication regarding this role will come from one of the following domains: OurBond.com or ourbond.breezy-mail.com, or from SMS (text message to your mobile device). Please set Junk mail and Spam filters accordingly to allow email from these areas.
Total Rewards
As a high-tech security start-up, efficiency is vital to the work we perform daily. As a result, we've built a workplace culture that respects your time, allows you to take ownership of your projects, and find opportunities to lead in your day-to-day experience.
We?ve been thoughtful in our approach to benefits, rewards, and perks that will impact our team members holistically as we continue to scale and grow.
At Bond, You?ll Enjoy
? Health insurance premiums for all full-time team members are covered at 80% for you and your dependents (FTE)
? Stock option grants
? Quarterly bonuses for full-time team members
? Generous time off and sick time benefits
? Discounted gym memberships
? Remote Working Options ? depending on your role at Bond you will have the option of working remotely (USA, Globally), or a combination
Bond is an equal-opportunity employer and value diversity at our company. All applicants will be considered without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), sexual orientation, age, marital status, veteran status, or disability status.
Bond maintains a drug-free workplace and may perform pre-employment substance abuse testing and background checks, where permitted by law.