Customer Service Representative

Position: Customer Service Representative I
Location: Norcross, GA
Reports To: Kaleen Faflik - CS Team Lead...
Job Type: Full-time

Essential/Primary Job Functions

Provide outstanding Customer Service to P1 Finance insureds, agents, brokers, carriers, and in- house team members.

Responsibilities
? Answer incoming calls for the Customer Service Department
? Respond to Customer Service email inquiries
? Process electronic payments
? Update insured?s policy and account information
? Research account activity
? Provide account and policy information to insureds, agents, brokers, and carriers
? Verify acknowledgments of Notice of Financed Premium
? Participate in and contribute to developing and improving customer service functions
? All other compliance-related assignments as may be required by our financial institution to comply with agency, internal and/or regulatory protocols

Other Skills and Abilities To perform the job successfully, an individual should have the following competencies:
? Customer service oriented ? provide customers with the highest quality of customer service in a timely, efficient, and professional manner
? Accurate, High-Quality and Quick Response Time ? achieve high standard of work processes and outcomes, complete tasks with an eye for details; monitor and check work for precision, clarity, and completeness; produce quality results
? Continuous Learning ? responsible for personal development by acquiring and refining technical and professional skills related to position; proactively seek performance feedback and identify approaches to improve performance
? Verbal Communication ? express ideas effectively and speak clearly while adjusting style and methods to meet the specific needs of the audience; listen attentively, gather data, and recognize meaning
? Written Communication ? write clearly, using proper English/Spanish grammar, punctuation, and spelling; communicate information succinctly, factually and in an organized manner
? Dependability ? work full-time, be dependable, punctual, and consistent without frequent unplanned absences; coordinate through team-lead coverage when absent; follow instructions and respond to managements directions
? Prioritization/Time Management ? multi-task, prioritize importance of tasks and efficiently and accurately execute on a schedule; use resources effectively; set goals and timetables to achieve maximum productivity; track both completed and incomplete activities
? Teamwork ? cooperate with others as part of a formal or informal team to accomplish departmental, divisional, and parent-company goals, respect fellow employees and collaborators; work harmoniously with a team; contribute to and accept consensus.

Requirements
? High School Diploma
? Minimum 2-years customer service experience with an emphasis in premium finance preferred
? General knowledge of Outlook, MS Teams, Word, and Excel
? Demonstrate an aptitude for learning and a clear ability to provide prompt high-level and responsive service
? Displays a positive attitude, good communications skills, strong planning, execution, and work ethic required

Benefits
? Health Insurance
? Dental Insurance
? Vision Insurance
? Life Insurance
? Paid Time Off
? 401(k)

Schedule
? 8-hour shift
? Monday through Friday, 8:30 am - 5:30 pm EST

This Job Is
? A job for which all ages, including older job seekers, are encouraged to apply
? Open to applicants who do not have a college diploma

Company's website
? https://p1finance.com/

Benefit Conditions
? Waiting period may apply

Work Remotely
? Remote, Hybrid or in Office, your choice!

Job Type: Full-time

Benefits:
? 401(k)
? Dental insurance
? Flexible spending account
? Health insurance
? Life insurance
? Paid time off
? Vision insurance

Schedule:
? 8 hour shift
? Monday to Friday

Experience:
? Customer Service: 2 years (Required)

Work Location: Remote

Apply Job!