Customer Service Representative - $30- $40 hourly, Benefits, USA Only

Summary Description:The Customer Service Representative (CSR) position in Atchison, KS offers a competitive pay rate of $40 per hour, with flexible work from home options including early, evening, and weekend shifts. As a CSR, you will have the opportunity to engage, consult, and educate members and providers, addressing their unique needs and preferences. This role involves addressing both... basic and complex customer inquiries.Compensation and Benefits:
• Competitive hourly pay rate of $40
• Comprehensive benefits package including:
• 401(k) retirement plan
• Dental insurance
• Disability insurance
• Employee discount
• Employee stock purchase plan
• Health insurance
• Life insurance
• Paid time off
• Store discount
• Tuition reimbursement
• Vision insurance
Why you should apply for this position today:
• Competitive pay rate
• Flexible work from home options
• Opportunity to engage with and help members and providers
• Comprehensive benefits package
• Development opportunities through tuition reimbursement
• A team-oriented and supportive work environment
Skills:
• Excellent communication skills, both verbal and written
• Strong interpersonal skills for effective customer interaction
• Active listening skills to understand customer needs and concerns
• Ability to multi-task and handle high call volumes
• Proficient computer skills and ability to navigate various systems
• Problem-solving and decision-making abilities
• Knowledge of customer service principles and practices
Responsibilities:
• Address customer inquiries and provide accurate and timely information
• Assist with resolving customer concerns and issues
• Update customer records and documentation
• Follow established procedures and guidelines for customer service
• Collaborate with team members to achieve department goals
• Maintain a positive and professional attitude while interacting with customers
• Continuously improve customer service skills and knowledge
Qualifications:
• High school diploma or equivalent
• Previous customer service experience preferred
• Familiarity with healthcare industry terminology is a plus
• Ability to maintain confidentiality and handle sensitive information
• Strong problem-solving and decision-making skills
• Excellent organizational and time management skills
Similar Occupations / Job Titles that would be a great fit for this role:
• Call Center Representative
• Customer Support Specialist
• Client Service Representative
• Member Services Associate
• Patient Services Coordinator
Education Requirements:
• High school diploma or equivalent
Education Requirements Credential Category:
• Not applicable
Experience Requirements:
• Previous customer service experience preferred
• Familiarity with healthcare industry terminology is a plus
Why work in Atchison, KS:Atchison, KS offers a charming and welcoming community with a low cost of living. The city boasts beautiful parks, historical landmarks, and a vibrant arts and cultural scene. With affordable housing options and a small-town atmosphere, Atchison provides a great place to live and work. Plus, the opportunity for remote work allows for greater flexibility and work-life balance. Apply today to join our team in Atchison, KS and enjoy the benefits of this wonderful location

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