Customer Service Representative

Customer Service Representative-South Carolina
Job description...
Customer Service Representative
ARM Solutions ? South Carolina, Remote
Job description:
A.R.M. Solutions is currently hiring a full-time First Party Customer Service Rep who resides in South Carolina to handle inbound and outbound calls regarding accounts receivable, process payments, and resolve billing issues. This customer service position earns a competitive wage plus bonuses.
In addition to competitive pay and our supportive culture, we offer our Collection Agent the following benefits:
Health, dental, life, supplemental, and vision insurance 11 days of paid time off (PTO) and 7 paid holidays
We offer our remote employees a $45 monthly stipend.
DAY-TO-DAY
In this First Party Customer Service position, you play an important role in the success of many businesses across the U.S. You're on a mission to provide exceptional customer service as you handle various accounts receivable tasks. You answer inbound calls from customers, communicating clearly as you respond to accounts receivable billing inquiries and process payments. Additionally, you make outbound calls to notify customers of outstanding balances and assist them with payment options.
Customers appreciate your patience and professionalism as you work to resolve accounts receivable billing issues in accordance with all state and federal regulations. You love having the ability to work remotely while still engaging with team members via chats and video conferencing.
You find satisfaction in helping businesses resolve billing issues, and you feel great about providing amazing customer service each day!
ABOUT A.R.M. SOLUTIONS
A.R.M. Solutions was recognized by Forbes Magazine as one of the top 10 collection agencies in the United States for a reason. Our cost-effective and diplomatic approach to flat fee collection and contingency collection solutions sets us apart from competitors. We built our company around the statement, 'Surround yourself with the greatest products, associates, clients, and business partners,' and our commitment to this philosophy has led to our continued growth and success. For more than a decade, we have provided businesses with the cutting-edge technology, products, and services they need to manage their accounts receivable and achieve their goals.
Our company values of integrity and diplomacy are always evident in our dealings with businesses and customers, as well as our own staff. We are honored that our employees have voted us the winner of a best places to work award three times in a confidential poll. Our staff is essential to our business, and we offer a supportive culture where we give each other kudos. We reward our employees with excellent benefits and fantastic job perks to show our appreciation. We hope you'll join us!
OUR IDEAL FIRST PARTY CUSTOMER SERVICE REP
?Tech savvy
?Basic data entry skills
?Reliable - Show up to work on time and prepared
?Great time management skills - Can prioritize tasks effectively
?Strong attention to detail
?Self-motivated - Able to handle tasks with little or no supervision
Minimum internet speeds of 25mbps download and 5mbps upload required for all remote employees
Job Type: Full-time
Salary: $14.00 - $16.00 per hour, plus bonuses
Schedule:
? Monday to Friday
? 9:00am-5:40pm EDT-Full Time
Work Location: South Carolina, Remote
Benefits:
?Medical, Dental, HSA, FSA
?Paid Vacation and Paid Sick Leave
? Flexible spending account
? Health savings account
?Life insurance
?401k with Employer Matching
?Job Type: Full-time
?Pay: $14.00 - $16.00 per hour
?Expected hours: 8:00am-4:40pm CT, 40 hours per week
Duties:
?Build and maintain strong relationships with clients, providing exceptional customer service and support.
?Serve as the main point of contact for clients, addressing inquiries, resolving issues, and ensuring client satisfaction.
?Collaborate with internal teams to analyze client needs and develop tailored solutions.
?Conduct market research and analysis to identify opportunities for upselling and cross-selling.
?Assist in the implementation and onboarding of new clients onto the company's.
?Provide training and support to clients on how to effectively utilize the platform.
?Monitor client accounts, track key metrics, and provide regular reports on performance.
Skills:
?Strong customer relationship management skills with a focus on delivering excellent service.
?Knowledge of financial services industry and understanding of investment products.
?Proven sales experience with the ability to identify opportunities and close deals.
?Excellent communication skills, both written and verbal, with the ability to effectively communicate complex information to clients.
?Strong analytical skills with the ability to interpret data and make data-driven recommendations.
?Familiarity with Salesforce or similar CRM systems.
?Demonstrated ability to prioritize tasks, manage time effectively, and meet deadlines.
?Previous experience in customer service or account management roles is preferred.
Apply today to join our team as a Client Support Representative!
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
? 401(k) matching
? On-the-job training
? Referral program
? Work from home
Experience level:
? 1 year
Shift:
? Morning shift
Weekly day range:
? Monday to Friday
Work setting:
? Remote
Location:
? South Carolina (Required)
Work Location: Remote

Apply Job!