Customer Service Representative

WE HIRE CHAMPIONS!

Join Visual Edge It, where technology meets excellence. We?re embarking on a mission to build a winning team, and our partnership with the Pro Football Hall of Fame exemplifies our dedication to achieving greatness. As a member of our team, you?ll not only contribute to groundbreaking projects but also have the chance to showcase your skills and be recognized for your achievements.

With over 20 years of experience and a nationwide presence, Visual Edge IT provides unbeatable managed IT services, cybersecurity solutions, and document workflow innovations.

Join our team of over 1,000 passionate professionals and become a game-changer in the world of technology. With a focus on employee empowerment and a supportive work environment, Visual Edge IT is where champions thrive and new heights are reached.

Job Description/Overview:

The Sales Coordinator is responsible for researching product/solutions and preparing customer quotes and proposals for Managed Services customers. The ideal candidate should have a background in IT hardware/software/solutions with experience in researching product and services to support the successful implementation and onboarding of complex IT projects. The ability to balance the needs of the customer, the requests of the sales representative (BTA - Business Technology Advisor) and standard operating procedures of the Company is necessary. Proven success in doing so will be required.

The Sales Coordinator will interact directly with the client and employees across all areas of the Company, so exceptional interpersonal and communication skills are necessary. The preparation of quotes and proposals requires advanced grammatical/writing abilities. Microsoft Office experience is essential. Exceptional attention to detail, a dedication to excellence and the ability to multi-task and complete a variety of daily tasks is needed.

In traditional Managed Services Companies, the Sales Coordinator will work with a BTA to prepare quotations and proposals and facilitate project work.
? BTA?s are not procurement experts. In a high-tech environment, ensuring the correct products are procured is extremely important.
? Keeping returns to a minimum ? minimizing restocking fees.
? Hardware/software margins are traditionally low ? maximizing margins is a priority.
? There may be multiple vendors from which to procure product. It should not be the BTA?s responsibility or concern to research product.
? The Sales Coordinator will determine which channel partner has the best price/promotion/availability
? The Sales Coordinator will build vendor relationships to foster the highest margins possible
? Processing the order correctly and timely will promote the success of the IT project. The Sales Coordinator will be familiar with required Company processes and how internal reporting is affected by their pre-sale efforts.

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The role of Customer Service Representative (CSR) exists to support sales representatives (BTA?s), project managers, operations (purchasing, billing, etc.) and administration to create an effective transmission of information from one department to another. Ultimately, the project will move through the system in a methodical and consistent fashion.
? Preparation of sales quotes and proposals for BTA?s
? Interpret what is needed for IT project ? interact with purchasing and project managers to facilitate.
? Often requires direct contact with customers - for smaller quotes, small-scale purchases (PCs, laptops, peripherals, etc).
? Provide sales support ? allowing BTA?s to focus on direct sales efforts.
? Research product
? Review preliminary proposals ? assist as necessary
? Be the ?eyes and ears? of assigned BTA?s ? maintaining efficiency and productivity

Each Sales Coordinator will have a 4 to 5 BTA?s assigned to them. The more successful the BTA, the more reliant he/she will be on the Sales Coordinator.
? Create reliable and dedicated client/customer relationships
? Sales Coordinator is the liaison between BTA, customer, administration and operations.
? Maintains client information related to renewals (such as licenses and warranties)
? Manage software, license and warranty expirations
? To avoid client/customer frustration
? Improving the customer experience
? The Sales Coordinator is responsible for ensuring ?bolt-on? products are included in quotes and recorded as configurations with expirations ? systematically following up with customers.
? Improve profitability of projects with advanced knowledge of ancillary products and inclusions in quotes and orders.

Knowledge, Skills and Abilities:

Knowledge of:
? Basic knowledge of computer hardware and software.
? Microsoft Office suites (Excel and Word).

Ability to:
? Prioritize workload and meet deadlines.
? Be a strong communicator, both orally and in writing.
? Be a team-oriented, problem solver who takes ownership of work performed.

Minimum Qualifications: Education and Experience: Any combination equivalent to experience and education that could likely provide the required knowledge and abilities is qualifying. Education: Equivalent to the completion of the twelfth grade. College degree preferred. Experience: Two years of experience in a customer service role, preferably in a call center environment.

At Visual Edge IT, we are proud to provide:

Work-Life Balance
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and nine paid holidays per year. We are always reviewing and finding new ways to support our employees? unique needs.

Career Path
We encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.

Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members.

401(k)
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee?s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.