Concierge - Full-time Year Round

? *About Us:**

The Sebastian Vail is a premier resort dedicated to providing exceptional service and an unforgettable experience for our guests and residents. We pride ourselves on our commitment to hospitality and strive to create a welcoming atmosphere that makes every stay or visit special.
? *Job Summary:**

We are seeking a personable and detail-oriented Concierge to join our team. The ideal candidate will possess a passion for hospitality and a strong desire to exceed guest expectations. As the Concierge, you will be the first point of contact for guests and residents, responsible for providing high-quality service, valuable information, and tailored recommendations to enhance their experience. ? *Key Responsibilities:** ? Greet guests and residents warmly upon arrival and assist with their needs throughout their stay. ? Provide detailed information and recommendations about local attractions, restaurants, shops, events, and transportation options. ? Assist with booking reservations, tickets, tours, and transportation services. ? Manage guest requests efficiently, including special occasions, transportation arrangements, and personal errands. ? Maintain a comprehensive knowledge of the local area and current events to provide accurate information to guests. ? Collaborate with other departments to ensure seamless service delivery. ? Resolve guest inquiries and concerns promptly and professionally, ensuring a satisfactory outcome. ? Keep the Concierge desk and surrounding areas organized and presentable. ? Monitor and report on guest satisfaction and solicit feedback for service improvement. ? Stay informed about hotel and local policies, procedures, and promotions to provide guests with the most current information. ? *Qualifications:** ? High school diploma or equivalent; additional hospitality certification is a plus. ? Proven experience in a customer service role, preferably in the hospitality industry. ? Exceptional communication and interpersonal skills with a high level of professionalism. ? Strong problem-solving abilities and ability to think quickly on your feet. ? Proficiency in using office and reservation software; familiarity with property management systems is a plus. ? Ability to work flexible hours, including evenings, weekends, and holidays. ? A genuine passion for helping others and enhancing the guest experience.

Benefits:
? Free onsite shift parking
? Discounted bus pass for Eagle County & Lake County routes
? Discounted F&B, Spa Treatments & Retail up to 40% off
? 401K with Match
? PTO
? Wellness Bonus
? Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
? Merchant Ski Pass Program
? Free onsite Chef prepared employee dining room with hot meals and salad bar

Our company (?Company?) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Apply Job!