Chat Support Specialist - Work from home

? *Job Title:** Chat Support Specialist - Work from Home
? *Company:** Amphenol
? *Location:** Austin, Texas, US...
? *Job Type:** Part-time
? *Seniority:** Entry Level
? *Years of Experience:** 1

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### **Job Description**

Are you looking for a rewarding part-time opportunity with a leading global manufacturer? Amphenol is seeking a proactive and customer-oriented Chat Support Specialist to join our dedicated team. As a Chat Support Specialist, you will play a crucial role in providing exceptional customer service through direct communication via chat. This role allows you to work from the comfort of your own home while contributing to a supportive, inclusive workplace.

#### **Responsibilities:**

• **Customer Interaction:** Respond promptly to customer inquiries via chat, providing clear and concise information regarding products, services, and order status.
• **Problem Solving:** Utilize effective decision-making skills to resolve customer issues swiftly and efficiently, ensuring a positive customer experience.
• **Product Knowledge:** Foster a deep understanding of Amphenol?s extensive range of products to assist customers accurately and efficiently.
• **Documentation:** Maintain accurate records of customer conversations and transactions in our Customer Relationship Management (CRM) system. This includes logging complaints, tracking resolutions, and ensuring all information is current.
• **Escalation Process:** Identify escalated issues and collaborate with the appropriate internal teams to find resolutions in a timely manner while keeping the customer informed throughout the process.
• **Follow-Up:** Ensure customer satisfaction by following up on unresolved queries or complaints, gathering feedback, and providing further assistance as necessary.
• **Team Collaboration:** Work closely with other chat support specialists and departments to improve service delivery and create a seamless customer experience.
• **Quality Assurance:** Participate in performance reviews and feedback sessions to enhance personal and team effectiveness. Take initiative to improve chat templates and processes for better efficiency.
• **Training Participation:** Engage in ongoing training and workshops to remain up-to-date with product updates and company policies.

#### **Requirements:**

• **Experience:** At least one year of experience in customer support or a related field, preferably in a chat support environment.
• **Education:** High school diploma or equivalent; higher education in a relevant field is a plus.
• **Technical Skills:** Proficiency in using chat support software, CRM tools, and online collaboration platforms. Solid computer skills with a competent understanding of typing and data entry.
• **Personality Traits:**
• *Resourceful:* Ability to think critically and find solutions independently.
• *Motivated:* Proactive in seeking learning opportunities and adapt to new challenges.
• **Soft Skills:**
• *Decision-Making:* Demonstrated ability to analyze problems and decide on the best course of action.
• *Leadership:* Capability to take the initiative and guide customers through complicated issues effectively.

#### **Benefits:**

• **Retirement Plan:** Access to a comprehensive retirement savings plan to help secure your financial future.
• **Travel & Spending Expenses:** Reimbursement for travel and business-related expenses incurred while performing job obligations.
• **Life Insurance:** Company-sponsored life insurance for added peace of mind.

#### **Working Environment:**

At Amphenol, we promote equality and fairness for all employees and have established a workplace culture that embraces diversity, inclusivity, and mutual respect. Our remote working policies are designed to support a healthy work-life balance.

### **Application Deadline:**
All applications must be submitted by **September 19, 2024**.

### **Equal Opportunity Statement:**

Amphenol is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination based on an individual?s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, or any other category protected by applicable law.

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If you are an enthusiastic individual looking to help others and build a career with a reputable company, we encourage you to apply for the Chat Support Specialist position today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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