Chat Support Specialist - Work from home

? *Job Title:** Chat Support Specialist - Work from Home? *Company:** Alcoa? *Location:** Jacksonville, Florida, US...? *Job Type:** Part-Time? *Seniority Level:** Entry Level? *Years of Experience:** 0? *Job Description:**Alcoa is seeking a dedicated and motivated Chat Support Specialist to join our dynamic team. As a Chat Support Specialist, you will play a pivotal role in providing exceptional customer service by responding to inquiries, resolving issues, and facilitating a positive customer experience. This position is conducted remotely, allowing for flexibility while ensuring that our customers receive timely and effective support.? *Responsibilities:**
• Engage with customers via live chat, providing accurate and prompt responses to their inquiries.
• Address customer concerns, troubleshoot issues, and guide them through solutions, ensuring high satisfaction levels.
• Maintain a strong understanding of Alcoa's products and services to provide informed support.
• Document customer interactions accurately and comprehensively in the customer support system.
• Collaborate with team members and other departments to escalate and resolve complex issues that may arise.
• Stay updated on new features, products, and services to ensure accurate support delivery.
• Participate in training and ongoing professional development, enhancing your skills and knowledge in the customer support landscape.
• Uphold the company?s commitment to service excellence, embodying the values and standards set by Alcoa.
? *Requirements:**? *Education:**
• High school diploma or equivalent required.
? *Soft Skills:**
• Strong problem-solving skills to identify issues and implement effective solutions.
• High emotional intelligence, with the ability to empathize with customers and handle their concerns with patience and tact.
• Excellent communication skills, both written and verbal, to convey clear and helpful messages.
• Organizational skills to manage multiple chats efficiently while maintaining professionalism and accuracy.
? *Personality Traits:**
• Motivated self-starter with a proactive approach to customer support and a strong desire to learn.
• Energetic and enthusiastic demeanor, contributing to a positive team environment and customer interactions.
? *Technical Skills:**
• Basic proficiency in using chat support software and familiarity with customer relationship management (CRM) systems is a plus, but not required.
• Comfortable with technology and adapting to new tools quickly.
? *Benefits:**
• Company transportation for meetings or trainings as required.
• Joining bonus to welcome you to the Alcoa team.
• Comprehensive training and professional development opportunities to enhance your skills and career growth.
? *Working Environment:**You will be joining a forward-thinking company that harnesses technology to drive innovation and efficiency in customer service. Our team is dedicated, collaborative, and focused on creating a supportive atmosphere conducive to both personal and professional development.? *Application Deadline:**All applications must be submitted by **October 27, 2024.**? *Equal Opportunity Statement:**Alcoa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and abilities.

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