Chat Support Representative - Work from home

? *Job Title: Chat Support Representative - Work from Home**
? *Company:** Alorica
? *Location:** Fort Worth, Texas, US...
? *Job Type:** Part-Time
? *Seniority Level:** Associate Level
? *Years of Experience:** 3
? *Deadline to Apply:** September 28, 2024

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? *About Alorica:**

At Alorica, we strive to create exceptional experiences for both our clients and their customers. With a commitment to innovative solutions and a high-energy workplace, we are looking for a dedicated Chat Support Representative to join our team. This position allows you to work remotely while contributing to a culture that champions professional growth and collaboration.

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? *Job Overview:**

As a Chat Support Representative, you will play a pivotal role in providing exceptional customer service through text-based communication. This position is ideal for independent and dedicated individuals who are passionate about helping customers solve their issues efficiently and effectively. You will engage with customers in a high-energy environment and must be prepared to think critically and make decisions quickly.

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? *Key Responsibilities:**

• **Customer Interaction:** Respond to customer inquiries via chat, ensuring a prompt and professional interaction.
• **Problem Resolution:** Actively listen to customer concerns and work toward resolve issues in a timely manner, providing solutions that enhance customer satisfaction.
• **Product Knowledge:** Maintain up-to-date knowledge of products, services, policies, and procedures to provide accurate information and guidance.
• **Data Entry:** Accurately log customer interactions and maintain detailed records of customer interactions, issues, and escalations.
• **Team Collaboration:** Work collaboratively with team members to share insights, strategies, and best practices for improving customer service.
• **Feedback Loop:** Provide feedback on common customer issues to help guide product and operational improvements.
• **Performance Goals:** Meet or exceed individual performance metrics such as response time, resolution time, and customer satisfaction ratings.
• **Continuous Learning:** Participate in training sessions and workshops to further develop skills and knowledge relevant to the role.

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? *Requirements:**

• **Experience:** Minimum of 3 years of customer service experience, preferably in a chat support or call center environment.
• **Technical Proficiency:** Comfortable with various computer applications, chat software, and proficient in typing (minimum 40 WPM).
• **Soft Skills:**
• **Teamwork:** Ability to work effectively as part of a team while maintaining a focus on individual goals.
• **Decision-Making:** Demonstrated ability to assess situations and make sound decisions in a fast-paced environment.
• **Personality Traits:**
• **Independent:** Possess a self-motivated nature, able to prioritize tasks and manage time effectively in a remote setting.
• **Dedicated:** Show a commitment to delivering quality service and a determination to help customers.
• **Education:** High school diploma or equivalent is required; further education in a related field is a plus.
• **Availability:** Must be available to work flexible hours, including weekends and holidays.

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? *Benefits:**

• Life insurance
• Paid Time Off (PTO)
• Free accommodation during training and onboarding
• Opportunities for professional development and advancement

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? *Working Environment:**

At Alorica, you will achieve success in a high-energy workplace focused on delivering impactful results. We encourage a culture of collaboration and support, ensuring every team member feels valued and equipped to succeed.

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? *Equal Opportunity Statement:**

Alorica is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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If you are an independent and dedicated individual looking for a part-time role that allows you to help others while working from the comfort of your home, we encourage you to apply! Join our team and be a part of something great at Alorica.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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