Chat Client Support Specialist I

About the position

ADP is hiring a Chat Client Support Specialist to join our team in Tempe, Arizona. This role is designed for individuals who are ready to embark on a career journey with a company that offers numerous opportunities for advancement. At ADP, we pride ourselves on our award-winning training programs and world-class service guidelines that empower our employees to achieve success, growth, and continuous learning. We foster an inclusive environment that promotes collaboration and belonging, making it an ideal place for those who value teamwork and diversity. As a Chat Client Support Specialist, you will be the frontline representative for ADP, addressing client challenges, resolving issues, answering questions, and training users on ADP technology. Your primary responsibility will be to assist clients who have between 50 to 999 employees, ensuring their satisfaction and maintaining ADP's reputation for excellent service. Each day will present new questions and challenges, keeping the role dynamic and engaging. Our top-ranked training will equip you with the necessary skills to excel in this position. To thrive in this role, you must be comfortable working in a metrics-driven call center environment, where you will be expected to manage a structured day. Building rapport and trust with clients is essential, and your communication style must be clear and professional, both over the phone and in writing. Your ability to maintain high client satisfaction scores will be a source of pride. We also believe in maintaining a fun and engaging workplace, where friendships can flourish alongside your career. ADP is a global leader in human resources technology, offering innovative solutions in payroll, tax, human resources, and benefits. We are committed to cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. Our recognition as a Best Place to Work and numerous awards for diversity, equity, and inclusion reflect our commitment to creating a supportive environment for all employees.

Responsibilities
? Serve as a trusted advisor and problem solver for clients, addressing their challenges and providing solutions.
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? Build relationships with clients through effective communication via phone, email, and chat, striving to exceed expectations in every interaction.
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? Educate clients on ADP products and services, leveraging knowledge to resolve issues and provide recommendations for best practices.
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? Organize daily schedules to manage a high volume of inbound calls, especially during peak seasons.

Requirements
? At least 1 year of experience in a client service or customer service environment, or in a systems integration environment.
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? Ability to work overtime during peak seasons as needed.
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? A college degree is preferred but not required; relevant experience or military experience is also acceptable.

Nice-to-haves
? Experience in a metrics-driven call center environment.
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? Strong problem-solving abilities and a proactive approach to client service.

Benefits
? Best-in-class benefits starting on Day 1.
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? Opportunities for continuous learning and professional development.
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? Company-paid time off for volunteering activities.
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? A culture that values equity, inclusion, and belonging.