Call Center Specialist - Remote Work

? *Job Title:** Call Center Specialist - Remote Work
? *Company:** Commercial Metals
? *Location:** San Antonio, Texas, US (Remote...
? *Job Type:** Part-Time
? *Seniority Level:** Entry Level
? *Years of Experience:** 1 Year
? *Overview:**
Commercial Metals is seeking a dedicated Call Center Specialist to join our dynamic team. In this position, you'll be the frontline representative for our company, providing exceptional service and support to our customers. As a Call Center Specialist, you will work remotely, demonstrating independence and passion for delivering outstanding service. If you have a critical thinking mindset coupled with leadership qualities, we encourage you to apply!

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### Key Responsibilities:

• **Customer Service Inquiries:** Handle inbound and outbound calls from customers, addressing inquiries related to products, services, and order status in a professional and timely manner.

• **Problem Resolution:** Utilize critical thinking skills to analyze customer issues, provide effective solutions, and ensure high levels of customer satisfaction.

• **Database Management:** Input and maintain accurate customer information and interaction notes in our CRM system.

• **Follow-up Communication:** Proactively follow up with customers as required to ensure issues are resolved and to enhance their overall experience.

• **Collaboration:** Work cooperatively with team members and other departments to facilitate a seamless customer experience; share feedback on common customer issues to help improve processes.

• **Product Knowledge:** Maintain a thorough understanding of our products and services to provide accurate information and assist customers effectively.

• **Training Participation:** Engage in training sessions and workshops to improve service delivery and participate in ongoing professional development.

• **Performance Metrics:** Meet or exceed established call center performance metrics and goals, including response times, call handling times, and resolution rates.

• **Documentation:** Accurately document customer interactions, actions taken, and resolutions provided for future reference.

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### Requirements:

• **Experience:** Minimum of 1 year of experience in a customer service or call center environment is preferred.

• **Education:** High school diploma or equivalent. Additional education in customer service or communications is a plus.

• **Personality Traits:**
• **Independent:** Comfortable working autonomously with minimal supervision.
• **Passionate:** Possess a strong desire to help customers and contribute positively to the team.

• **Soft Skills:**
• **Critical Thinking:** Ability to analyze problems, think quickly, and come up with effective solutions.
• **Leadership:** Demonstrate initiative and the ability to guide others positively while fostering a collaborative team environment.

• **Technical Skills:** Proficient with Microsoft Office Suite and experience with CRM systems is a plus. Ability to learn new software applications quickly is essential.

• **Communication Skills:** Exceptional verbal and written communication skills to interact effectively with diverse customer bases.

• **Time Management:** Strong organizational abilities to manage multiple priorities and meet deadlines in a fast-paced environment.

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### Benefits:

• **Paid Overtime:** Eligible for overtime compensation beyond the standard hours.

• **Training & Professional Development:** Access to a variety of training programs and development opportunities to enhance your skills and career growth.

• **Company Equipment:** Necessary equipment and tools will be provided by the company to ensure effective work performance.

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### Working Environment:
At Commercial Metals, we foster an environment that sparks creativity and motivation. Our commitment to inspiring greatness is reflected in our team culture, where each member is encouraged to utilize their unique strengths to drive positive outcomes.

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? *Application Deadline:** Please submit your application by **October 27, 2024**.

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? *Equal Opportunity Statement:**Commercial Metals is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, experiences, and identities.

Join us in shaping the future of our company and making a positive impact on our customers and community!

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