Call Center Representative - Part Time

Who are you?
You are a caring and dedicated professional who is passionate about providing excellent customer service. You enjoy regularly being on the phone and working within a high volume call center environment. You recognize the need for professional behavior to ensure that we have excellent customer service recognition for all incoming calls...
This position works anywhere from 20-30 hours/week between the hours of 7:30am-6pm. The ideal candidate will have flexibility for varying hours between our hours of operation within the call center to ensure appropriate coverage.
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Under the guidance of the Client Support Supervisor, you will receive and route all incoming phone calls to the appropriate destination utilizing a multi-line phone system. You will maintain positive call and service metrics, while also inputting data into the client electronic health record and maintaining confidentiality. You have keen attention to detail in order to accurately obtain and enter client's health record information which may include demographics, insurance, health history information for new clients.
You enjoy building and maintaining relationships with both clients and family members via phone by answering general questions about the organization and programs by utilizing the policies, procedures, and telephone script. Assist the clients with needs that may include scheduling/rescheduling, cancellations, and confirmations of appointments. Process and monitor authorizations for release of client information. Monitor the automated appointment reminder system, staff alerts, and client messages.
You have:
? HSD/GED
? A valid driver's license and the ability to maintain auto insurance
? CPR/First Aid Certification or the willingness to obtain one, as well as the willingness to submit to background check and fingerprinting
? Ability to regularly use various computer apps including Microsoft Office, our HRIS, EHR, and other online systems, with multiple logins often simultaneously
Preferably:
? Previous experience working in a call center environment
? Customer service skills
Who are we?
We are a team of passionate individuals who work to provide prevention and specialized behavioral health and substance abuse services to individuals, youths and families in our multi-cultural communities in order to strengthen family life and promote personal growth. We offer a nurturing environment focused on personal growth and self-care through trainings and the development of skills. Our organization is dedicated to supplying employees with the necessary skills and tools necessary to be successful in their roles.
Our employees are offered Health Insurance, Health Savings Account (HSA), Teledoc, Dental Insurance, Vision Insurance, Life and AD&D Insurance, Voluntary Life Insurance, Employee Assistance Program (EAP), PTO, Paid Holidays, and 403(b) Retirement.
Family Resource Center is an Equal Opportunity Employer and a Drug Free Work Place, with policies prohibiting the use, possession, and/or distribution of medical marijuana as well as smoking, vaping, or other use of tobacco on our premises. We base employment on qualifications, merit, and organizational/community need. Our goal is to be a diverse workforce representative of the citizens we serve.
If you require accommodations for the application process or to perform the essential job functions due to a disability, please contact the Human Resources Department at humanresources@frcohio.org. We are committed to providing appropriate accommodations to ensure equal opportunities for all applicants.
We?d love to hear from you! Click ?apply? to submit your resume and then learn more about us by visiting our website at https://www.frcohio.com

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