Call Center Representative - Part-Time Temporary

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us ? help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. POSITION SUMMARY More than a job ?... play an integral part of Duke Energy?s customer success and satisfaction as a call center representative. Consider joining the Duke Energy team, where you?ll find a friendly work environment, and opportunities for growth and development.? A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction. WE OFFER Participation in a 401k plan Accrued sick and family care leave per pay period Flexible work schedule All necessary equipment provided PAY AND WORK SCHEDULE: The pay rate is $17 per hour (non-negotiable). Flexible Work Schedule. Hours of Operation: Monday-Friday, 7:00 AM ? 7:00 PM. Work a minimum of 12 hours per week, up to a maximum of 26 hours per week. Required 30-day break within 12 months. Work will be performed remotely. TARGET START DATE: The target start date for this posting is Monday, 5/13/24. However, later start dates may be considered. A target start date will be determined at the time of offer, however may change based on business needs. TRAINING DETAILS: First 5 weeks, Monday-Friday from 8:00 AM to 1:00 PM. Required first day onsite attendance at a Duke Energy Call Center location. During the 5-week training period, there is no allowance for vacation time or absences. Your continued employment will be contingent on successful completion of the training program. RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING Provide high quality customer interaction by handling customer?s needs with integrity and empathy in one transaction. Building genuine connections with customers and being a great ambassador for the Duke Energy brand. Use professional judgement and escalate customer issues/concerns to management when appropriate. Perform other duties as assigned, including work on special projects. REQUIRED QUALIFICATIONS High school diploma or GED completed at time of application submission. DESIRED QUALIFICATIONS Ability to work a flexible schedule. Some college or college degree. One year call center or customer service experience preferred. Willingness to work in an environment that requires 100% phone-based customer interaction. Ability to multi-task and work with various technologies using multiple monitors, screens, applications etc. Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner. WORKING CONDITIONS Work will be performed remotely; however, candidates are expected to live within a reasonable commute of a Duke Energy Call Center Facility. All new hires are required to have access to reliable high-speed internet and a quiet work environment. Required 30-day break within 12 months. WHAT TO EXPECT:? STEPS IN DUKE ENERGY?S HIRING PROCESS Duke Energy Hiring Process Duke Energy Customer Care Assessment ? required time sensitive/completion of online test. If selected, you will be contacted for a 45-minute phone interview. Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.? It is the policy of Duke Energy to maintain a drug-free workplace. Travel Requirements Not required Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position No Posting Expiration Date Friday, April 5, 2024 All job postings expire at 12:01 AM on the posting expiration date. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Privacy Do Not Sell My Personal Information (CA) Terms of Use Accessibility About Duke Energy Read about our commitment to supporting a diverse and inclusive workforce. Learn how to set up job alerts here. View a step-by-step application guide for assistance in completing the process. Contact our team for questions on our hiring process. Check on the status of your application on your Candidate Home page. Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we?re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination. 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