Associate- Digital Product Management- Business Health

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When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) has a stated ambition to become the leading payments and working capital provider for Small and Medium Enterprise (SME) businesses helping them say yes to more opportunities and thrive. This includes ensuring each customer has access to business- sized purchase capacity, flexible payment options, meaningful rewards, and the powerful backing of American Express. Your mission: Lead business health within the Blueprint Product Development team supporting the American Express Business Blueprint Line of Credit.

In this role, you will support the delivery of business health features and provide program management support by facilitating intake processes, prioritizing tasks, and ensuring the successful execution of small enhancements and UX improvements. The ideal candidate will have experience in backlog management and prioritization with exceptional problem-solving and collaboration skills. They will have experience managing multiple stakeholder partner teams and working closely with engineering and product strategy to build new features while facilitating clear communications to leadership.

How will you make an impact in this role. Operate Autonomously: Able to prioritize and move projects forward in nebulous situations. Proactivity: Constantly striving to deliver great products and solutions.

Takes charge during ambiguous situations, creates order out of chaos, escalates to leadership appropriately and with purpose. Always puts the customer first. Communication: Excellent written and oral communication skills.

Communicates information, issues, ideas, and concepts clearly - and summarizes issues for leadership into the 'so what', with decision options. Organization and Planning: Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time well. Flexibility/Adaptability: Cool with quickly changing priorities and conditions; copes effectively with complexity and change.

Persistence: Follows through on items without being managed. Resourceful, has grit, and a positive 'can do' attitude. Leadership: Sound interpersonal skills and proven ability to navigate in a multi-stakeholder world.

Familiarity with Scrum Team management tools such as Jira is a plus. Key Responsibilities: Facilitate the intake process for business health features, ensuring smooth initiation and execution. Triage, groom, and manage the backlog, prioritizing tasks for maximum impact.

Lead story writing for small enhancements and UX debt, driving clarity and precision in implementation. Track and manage approval processes to ensure timely feature delivery. Collaborate with key stakeholders to maintain and update the project tracker.

Minimum Qualifications: Excellent customer experience intuition, excited to solve ambiguous problems Attention to detail and sense of responsibility to ensure each customer receives a fair and timely lending decision Sharp analytical and problem-solving skills Excellent organizational and time management skills Ability to make actionable recommendations about feature development and prioritization based on an understanding of customer and the impacted user group Proven ability to execute on projects quickly; get things done mentality Personalaccountability and the drive to strive for best-in-class experiences. Preferred Qualifications: Understanding of the Software Development Lifecycle Familiarity with Scrum Team management tools such as Jira is a plus. Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition

Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions We back our colleagues and their loved ones with benefits and programs that support their holistic well-being

That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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