After Hours Support Manager (Part Time)

Become an After-Hours Support Manager with Tribute Home Care and play an important role in setting a new standard in elder care.

Make a difference - Find meaning - Lead - Collaborate - Grow...
Have a voice - Laugh - Love your team

Tribute Home Care is looking for a part time After Hours Support Manager to work on Sundays from 8:30 AM - 5 PM EST. This is a great position for someone who is detail-oriented, customer-service focused, has strong problem-solving skills and is seeking meaningful, mission-driven work.

About Tribute

Tribute Home Care is a growing private home care company that offers people who need assistance in the home what they want above all else: consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve.

A day in the life of an After Hours Support Manager

In this role, you will warmly, promptly and professionally answer calls from Caregiver Associates, current clients and their representatives, potential clients inquiring about Tribute's service, and professionals calling about a client or potential client. You will calmly and professionally handle any inquiry or issue that arises, showcasing strong communication and problem-solving skills.

This position will be fully remote, but will require a candidate that reside in either Massachusetts or Maryland. Equipment will be provided.

This position is paid hourly at $34/hour.

What you need to be qualified for this position:
? At least 1 year of administrative experience in health care, elder care or human services
? A Bachelor's degree from an accredited college
? Vaccination against COVID-19. We comply with the EEOC by providing the ability to request an exemption based on medical or religious reasons
? Prior experience in a remote working environment
? Strong problem-solving skills and the ability to multitask
? Unwavering, passionate commitment to the customer experience and service excellence
? Strong writing and verbal communication skills
? Proficiency with Microsoft Office
? Calm demeanor and patience
? Attention to detail and strong organizational skills

This position will be fully remote, but will require a candidate that resides in either Massachusetts or Maryland.

Preference will be given to individuals that can regularly work Sundays from 8:30 AM - 5 PM EST, but also be flexible in picking up extra night and weekend shifts depending on coverage needs. (Shifts include Monday - Friday from 5:00 PM EST - 8:30 AM EST, and Saturday and Sunday from 8:30 AM EST - 5:00 PM and 5:00 PM EST - 8:30 AM EST)

Benefits of working at Tribute:
? Strong, mission-driven culture
? Fun, collaborative, and supportive team that you will love working with
? Opportunities for growth
? Autonomy and flexibility
? Paid time off
? Ability to work from home / remote as desired

Interested in learning more about working at Tribute? Hear from members of the team on our YouTube Channel: https://www.youtube.com/@tributehomecare

Are you ready to join the team?

If you think this opportunity aligns with your interests, passions and experience, the next step is to fill out our application. Our application process will ask a few job qualifying questions and require your resume and cover letter. Your cover letter is an important part of your application. Our hiring team hopes to learn what drew you to apply to this position, and why you feel your skills, experience and career goals align with this role at Tribute.

If you are selected to move forward in the hiring process, you will hear from our Manager of Talent Acquisition, Haley, to set up time to discuss the position further.

Tribute Home Care is an equal opportunity employer and values diversity on all of our teams. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company is a true meritocracy, and we invite you to come as you are.
Employment Type: PART_TIME

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