Online Client Service Specialist

? *Job Title:** Online Client Service Specialist
? *Company:** Aetna
? *Location:** San Diego, California, US...
? *Job Type:** Part-Time
? *Seniority:** Associate Level
? *Years of Experience:** 3

### **Job Description:**

Aetna is seeking a highly motivated and confident Online Client Service Specialist to join our team in San Diego, California. This part-time position is ideal for individuals who thrive in a flexible, fast-paced environment and possess a strong commitment to delivering exceptional client service. As the Online Client Service Specialist, you will play a crucial role in enhancing client satisfaction and engagement through effective communication and problem-solving.

### **Key Responsibilities:**

• **Client Support:** Provide top-tier online support to clients via email, chat, and social media, addressing inquiries and resolving issues promptly and professionally.

• **Communication:** Clearly articulate information to clients regarding Aetna's products, services, and policies to ensure understanding and satisfaction.

• **Problem Solving:** Identify and analyze client concerns to develop effective solutions, ensuring a seamless experience for all customers.

• **Account Management:** Assist clients with account setup, maintenance, and troubleshooting, ensuring accurate and timely completion of requests.

• **Feedback Collection:** Gather client feedback and insights to propose innovative solutions for service enhancement and improvement.

• **Collaboration:** Work closely with internal departments (e.g., Sales, Marketing, Compliance) to relay client issues and collaborate on effective solutions.

• **Reporting:** Maintain accurate records of client interactions and transactions using our customer relationship management (CRM) system, contributing to metrics reporting and performance evaluation.

• **Training & Development:** Participate in ongoing training sessions to keep abreast of product updates and industry trends, sharing knowledge and insights with team members.

• **Presentation Skills:** Develop presentations for client-facing meetings or webinars to introduce new services, enhancements, and other relevant topics.

• **Policy Adherence:** Ensure all client interactions comply with company policies and industry regulations, maintaining high standards of confidentiality and data protection.

### **Requirements:**

• **Education:** Bachelor?s degree in Business, Communications, or a related field preferred, or equivalent work experience.

• **Experience:** Minimum of 3 years in customer service, client relations, or a similar role, preferably within the healthcare or insurance industry.

• **Personality Traits:**
• **Confident:** Ability to engage clients effectively and handle challenging situations with poise.
• **Motivated:** Driven to achieve results and provide outstanding service, while continuously striving to improve personal and team performance.

• **Soft Skills:**
• **Innovation:** Think creatively to propose and implement new strategies for client engagement and problem resolution.
• **Presentation Skills:** Proficient in creating and delivering engaging presentations to diverse audiences, both in-person and online.

• **Technical Skills:** Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM tools is a plus. Familiarity with online chat tools and social media platforms is desirable.

• **Availability:** Flexible schedule with the ability to work evenings and weekends as required.

### **Benefits:**

• **Gym Membership:** Enjoy a subsidized gym membership to stay active and healthy.

• **Paid Sick Leave:** Paid time off for personal health needs and recovery.

• **Parental Leave:** Generous leave policy for new parents to support work-life balance.

### **Working Environment:**

Join a progressive and flexible working environment that adapts to change with speed and efficiency. We believe in empowering our team members to thrive in their professional responsibilities while valuing personal growth and development.

### **Application Deadline:**
Please submit your applications by **October 27, 2024**.

### **Equal Opportunity Statement:**
Aetna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, and we are dedicated to fostering a workplace where everyone feels valued and respected.

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We look forward to receiving your application and potentially welcoming you to our team!

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