Web Chat Representative - Remote Work

? *Job Title: Web Chat Representative - Remote Work**
? *Company: Guardian Life Ins. Co. of America**
? *Location: Washington, D.C., US...
? *Job Type: Part-Time**
? *Seniority Level: Associate Level**
? *Experience Required: 3 years**
? *Application Deadline: 2024-10-27**

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? *About Guardian Life Ins. Co. of America:**At Guardian Life, we believe in empowering people to achieve their financial goals through innovative insurance solutions. We are dedicated to excellence and uphold high standards in all endeavors, striving to provide the highest quality of service to our clients. We invite you to join our dynamic team as a Web Chat Representative and contribute to our mission of helping individuals and families secure their futures.

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? *Job Summary:**As a Web Chat Representative, you will play a key role in creating meaningful interactions with our clients through digital communication channels. You will be responsible for providing customer support, addressing inquiries, and delivering exemplary service while representing Guardian Life's values and commitment to excellence. This role is ideal for a driven and reliable individual with a passion for customer service and the ability to showcase leadership and presentation skills in a virtual environment.

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? *Key Responsibilities:**

• **Client Support:**
• Engage with clients in real-time through web chat platforms, offering prompt assistance with inquiries concerning insurance products, policies, and procedures.
• Assess client needs to provide appropriate recommendations and solutions, ensuring a high-quality customer experience.

• **Documentation & Reporting:**
• Maintain accurate records of client interactions and inquiries in the customer relationship management (CRM) system.
• Provide feedback and suggest improvements for enhancing service delivery and client satisfaction.

• **Collaboration:**
• Work closely with cross-functional teams to ensure seamless service delivery and a cohesive customer experience.
• Participate in team meetings to discuss performance metrics, share insights, and address any challenges faced.

• **Training & Development:**
• Assist in the onboarding of new staff members by sharing best practices and strategies for successful client engagement.
• Stay updated on industry trends, product knowledge, and company policies to provide informed support.

• **Performance Improvement:**
• Continuously seek ways to enhance the service experience by identifying common issues and proposing solutions.
• Meet or exceed established performance metrics, including response time, client satisfaction, and resolution rates.

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? *Requirements:**

• **Education:**
• An Associate?s degree or equivalent experience is preferred.

• **Experience:**
• Minimum of 3 years of customer service experience, preferably in insurance or financial services.

• **Skills:**
• Strong communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
• Proficiency in using CRM software and web chat applications.
• Excellent problem-solving abilities and a keen attention to detail.

• **Personality Traits:**
• Driven: A high level of enthusiasm and ambition to achieve results and exceed expectations.
• Reliable: Responsible and dependable, able to work autonomously while maintaining focus on deadlines and goals.

• **Soft Skills:**
• Leadership: Able to guide and influence others positively, even in a remote environment.
• Presentation: Comfortable presenting information to clients and collaborating with team members.

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? *Benefits:**

• Paid Time Off (PTO)
• Travel opportunities to conferences and training programs
• Gym membership and wellness initiatives

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? *Working Environment:**At Guardian Life, we cultivate an environment that strives for excellence and upholds high standards in all endeavors. We promote continuous learning and development, and we value teamwork, integrity, and dedication in our workforce.

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? *Equal Opportunity Statement:**Guardian Life Ins. Co. of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

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