Client Service Officer - Remote Work

? *Job Title:** Client Service Officer - Remote Work ? *Company:** Quest Diagnostics ? *Location:** Los Angeles, California, US... ? *Job Type:** Part-Time ? *Seniority:** Associate Level ? *Years of Experience:** 3 ? *Job Description:** Quest Diagnostics is seeking a dedicated and detail-oriented Client Service Officer to join our remote team. As a Client Service Officer, you will play a critical role in ensuring our clients receive exceptional service and support, while also facilitating seamless communication across departments. Your responsibilities will encompass a variety of tasks that are essential to maintaining high standards of client satisfaction and service delivery. ? *Key Responsibilities:**

1. **Client Support:**
• Serve as the primary point of contact for clients, responding to inquiries and addressing concerns via phone, email, and chat.
• Manage and resolve client issues promptly, demonstrating strong problem-solving skills and a commitment to customer satisfaction.
• Provide accurate information regarding services, appointment scheduling, and billing inquiries.

2. **Account Management:**
• Maintain and update client information databases to ensure the accuracy of client records and service deliveries.
• Collaborate with the sales and technical teams to assist in onboarding new clients and ensuring smooth transitions.
• Identify opportunities for improving client engagement and recommend solutions to enhance customer experience.

3. **Communication and Collaboration:**
• Liaise with internal departments to communicate client feedback and facilitate issue resolution.
• Participate in virtual team meetings to discuss client concerns, share best practices, and cultivate a culture of continuous improvement.
• Prepare reports on client service activities and outcomes for management review.

4. **Quality Assurance:**
• Conduct regular follow-ups with clients to ensure their needs are met and that they are satisfied with the services provided.
• Monitor and adhere to company policies and procedures to maintain compliance with quality standards.
• Identify recurring issues and work with management to build processes that enhance client service.

5. **Continuous Improvement:**
• Stay updated on industry trends and best practices to effectively serve clients and enhance service delivery processes.
• Engage in ongoing training and professional development opportunities to expand your knowledge and skills in client service management.
? *Required Qualifications:**

• **Education:** High school diploma or equivalent; a degree in business or a related field is preferred.
• **Experience:** Minimum of 3 years of experience in client service or customer support roles, preferably in a healthcare or diagnostics setting.
• **Technical Skills:** Proficient in the use of customer relationship management (CRM) software, Microsoft Office Suite (Word, Excel, PowerPoint), and other relevant technologies.
• **Soft Skills:**
• Strong attention to detail to ensure the accuracy of client communications and documentation.
• Excellent problem-solving skills to address and resolve client concerns effectively.
? *Preferred Traits:**
• Independent and motivated self-starter capable of managing tasks with minimal supervision.
• Strong interpersonal skills with an ability to build rapport with clients and colleagues.
? *Benefits:**
• Visa sponsorship opportunities for eligible candidates.
• Company equipment will be provided for remote work.
• Comprehensive dental insurance plan.
• Opportunities for professional growth and continuous learning in a dynamic environment.
? *Working Environment:**Be part of a team committed to continuously learning and adapting to stay ahead in a rapidly changing world. You will thrive in a culture that encourages innovation and personal growth while promoting flexible and supportive work arrangements.? *Application Deadline:**All applications must be submitted by **October 24, 2024**.? *Equal Opportunity Statement:**Quest Diagnostics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.? *Join us at Quest Diagnostics and be a part of a team that values your skills and contributions!**

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