Client Service Representative

? *Job Title:** Client Service Representative
? *Company:** CVS Health
? *Location:** Los Angeles, California, US...
? *Job Type:** Part-Time
? *Seniority:** Entry Level
? *Years of Experience:** 1
? *Job Description:**

CVS Health is seeking a dedicated and energetic Client Service Representative to join our dynamic team in Los Angeles. As a pivotal member of our customer service department, you will be responsible for delivering exceptional service to our clients while adhering to our commitment to excellence. This entry-level position offers an invaluable opportunity to be part of a leading healthcare company that prioritizes innovation and customer experience. ? *Key Responsibilities:**

1. **Customer Interaction:**
• Engage with clients via phone, email, and in-person to address inquiries, resolve issues, and provide information regarding products and services.
• Foster strong client relationships by displaying empathy, understanding their needs, and delivering tailored solutions.

2. **Issue Resolution:**
• Utilize critical thinking to assess client issues and implement effective resolutions in a timely manner.
• Collaborate with internal teams to escalate complex problems and ensure prompt follow-up and closure.

3. **Product Knowledge:**
• Maintain comprehensive knowledge of CVS Health products, services, and policies to provide accurate information to clients.
• Stay updated on industry trends and changes to better support customers and identify opportunities for service improvement.

4. **Documentation and Reporting:**
• Accurately document client interactions and inquiries in the case management system to ensure continuity of service and adherence to company policies.
• Monitor and report recurring client issues or feedback to management for process improvements.

5. **Team Collaboration:**
• Work closely with team members to share best practices, contribute ideas for service enhancements, and support each other's growth in knowledge and skills.
• Participate in team meetings and training sessions to develop your skills and stay informed about new initiatives within the company.

6. **Customer Retention:**
• Implement strategies to identify at-risk clients and proactively address their concerns to maintain loyalty and satisfaction.
• Promote CVS Health?s services to clients and encourage cross-selling opportunities to enhance overall service experience.
? *Qualifications and Requirements:**

• **Education:** High school diploma or equivalent; coursework in business or customer service preferred.
• **Experience:** Minimum of 1 year of experience in a customer service role; healthcare industry experience is a plus.
• **Personality Traits:**
• Dedicated and eager to serve the needs of clients.
• Energetic, with a positive attitude that inspires confidence and trust.

• **Soft Skills:**
• Strong critical thinking skills to analyze situations and determine appropriate actions.
• High emotional intelligence to understand and relate to clients? feelings, ensuring a compassionate and effective response.

• **Technical Skills:**
• Proficient in using Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems.
• Ability to quickly learn new software applications as required.
? *Benefits:**
• Profit sharing opportunities
• Comprehensive dental insurance
• Free food on-site
• Opportunity to work in a culture that encourages curiosity and innovative thinking.
? *Working Environment:**At CVS Health, we cultivate an environment that encourages curiosity and questioning as means to fuel innovation and growth. We believe that by fostering a culture of collaboration and open communication, we can provide the best possible service to our clients and achieve organizational success.? *Deadline to Apply:** September 14, 2024? *Equal Opportunity Statement:**CVS Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity, sexual orientation, religion, national origin, age, disability, or veteran status.

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