Customer Service Agent

Company Description

Company Description

Trust Wallet is the world?s most inclusive, chain-agnostic, self-custody wallet, serving over 100 million users globally. It offers a secure, seamless, and intuitive gateway to Web3, enabling users to send, receive, stake, swap, and store over 10 million cryptocurrencies across 100+ blockchains, including Bitcoin, Ethereum, Solana, BNB Smart Chain, and many more. Trust Wallet also supports a diverse developer community, helping them reach millions of users, build their own wallets, and drive crypto adoption.

Job Description
? You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
? Independently provide accurate information to resolve problems/issues that arise
? Continuously educate one?s self with up-to-date and relevant information to support the customer service operations
? You will escalate issues to your team leader, managers, and other departments as required
?... Adhere to the Quality Assurance standards set
? Adhere to and comply with the schedule set by the Team Leader
? Assist in the preparation of other processes as and when assigned/required by the Team Leader
? Display good team working attitude and behavior within the team and other departments in the company
? Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.

Qualifications
? 2-3 years experience in frontline customer support, preferably in the financial or service industry
? Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
? Both adaptable and resilient, able to operate in a quickly changing environment
? Excellent verbal and written professional English and your respective native language skills
? Great at multitasking, prioritizing, and managing time effectively.
? Knowledge or interest in blockchain/digital assets/fin-tech industry
? Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
? You must have the right to work for the country you are based.

Additional Information

Why work at Trust Wallet?
? Be a part of the world?s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
? Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
? Tackle fast-paced, challenging and unique projects.
? Work in a truly global organization, with international teams and a flat organizational structure.
? Enjoy competitive salary and benefits.
? Balance life and work with flexible working hours and casual work attire.

Apply today to join our team in building the world?s most trusted and secure crypto wallet and enable a decentralized future for everyone.

Trust Wallet is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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