Guest Relations Supervisor

? *Title: Guest Relations Supervisor at Disney**

?...
? *Job Summary:**

? **Job Type:** Full-time

? **Salary:** Competitive, commensurate with experience

? **Working Hours:** 40 hours per week

? **Company:** Disney

? **Location:** Primarily on-site with limited remote options

? **Key Benefits:** Comprehensive health coverage (medical, dental, and vision), generous paid time off, paid training, employee discounts, retirement plans, and career advancement opportunities

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? *Description:**

Disney, a global leader in entertainment and magical experiences, is seeking a dedicated and charismatic Guest Relations Supervisor to join our dynamic team. This role is pivotal in ensuring that all guests at Disney parks and resorts receive the highest level of service that is synonymous with our brand. The Guest Relations Supervisor will lead a team dedicated to managing guest experiences and resolving any issues that arise, ensuring every visitor leaves with lasting memories.

As a Guest Relations Supervisor, you will be responsible for overseeing the daily operations of the Guest Relations team, developing strategies to enhance guest satisfaction, and maintaining the Disney standard of service excellence. You will work closely with other departments to coordinate efforts that enhance guest experiences, address and resolve complaints, and implement feedback mechanisms to improve our service.

The ideal candidate will have a proven track record of leadership in customer service or hospitality management. You should possess excellent communication skills, a passion for service excellence, and the ability to manage a diverse team in a fast-paced environment. Your role will be crucial in upholding the reputation of Disney as the premier destination for family entertainment.

? ? *Responsibilities:**

1. Lead and supervise the Guest Relations team to deliver exceptional customer service and resolve all guest issues promptly.

2. Train and mentor team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles.

3. Develop and implement guest service protocols and standards that align with Disney?s objectives.

4. Collaborate with other departments to facilitate smooth operations and enhance guest experiences across the park.

5. Manage guest feedback processes, including collecting and analyzing data to identify areas for improvement.

6. Handle escalated guest issues with empathy and efficiency, providing solutions that align with company policies while ensuring guest satisfaction.

7. Prepare reports and presentations on guest service activities and outcomes for management review.

? ? *Requirements:**

1. Proven experience in guest relations or customer service management, preferably in the hospitality or entertainment industry.

2. Strong leadership skills and the ability to manage and motivate a team.

3. Excellent interpersonal and communication skills.

4. A commitment to delivering high standards of customer service.

5. Ability to work flexible hours, including weekends and holidays.

6. Experience in conflict resolution and crisis management.

7. Proficiency in using customer management software and tools.

? ? *Educational Qualifications:**

? Bachelor?s degree in Hospitality Management, Business Administration, or a related field is preferred.

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? *Experience:**

? Minimum of 3 years in a supervisory or managerial role within customer service or guest relations, ideally in theme parks, hospitality, or related fields.

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? *Benefits:**

? Competitive salary package

? Comprehensive health benefits (medical, dental, and vision)

? Generous paid time off

? Paid training and professional development opportunities

? Retirement plans

? Employee discounts at Disney parks and resorts

? Opportunities for career advancement within the company

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? *Company Overview:**

Disney is renowned worldwide for its innovative entertainment experiences, products, and services. Our theme parks and resorts are where dreams come true for guests of all ages. As a member of our team, you will be part of a supportive and creative community that is dedicated to creating joy and making magical memories. At Disney, we believe in fostering an environment of collaboration, innovation, and respect, where all employees can thrive.

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? *Application Process:**

Interested candidates are encouraged to submit a resume and a cover letter outlining their qualifications and passion for the role. Disney is an equal opportunity employer, welcoming applicants from all walks of life. Join us in creating magical experiences around the world!

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? *End of Job Post

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