Virtual Assistant: Join a Small B2B Software Company

Remote, USA Full-time Posted 2025-02-22

900+ customers in 50+ countries, with a primary focus on the US.
Customers are mid to large-sized companies, primarily in IT and Finance departments.
We rely on organic traffic and inbound inquiries?there?s no cold calling or direct selling involved.
Customer Support: Check our HelpScout inbox twice daily to respond to first-line inquiries about licensing, product details, and sales. Forward technical issues to our development team when necessary.
Have calls with customers - answer product/licensing questions, take time to get information about their issues (and send to the development team) and potentially do simple product demos in the future.
Administrative Support:
Create quotes and invoices.
Maintain and update customer information in our systems.
Assist with end-of-month reporting, such as compiling sales figures and updating records.
Short-Term Projects: Support tasks like data cleanup, setting up new systems, and coordinating customer interviews or reviews.
Collaboration: Report to the Customer Service/Marketing/Sales representative and contribute to team goals.
You enjoy admin work and bringing structure to workflows.
You?re a stay-at-home mom or working mom looking for flexible, part-time work that fits into your life.
You?d like to be part of a small, successful tech company with a remote-first, global team.
You enjoy helping customers and appreciate a supportive work environment.
5+ years in an administrative roles.
Familiarity communicating with customers in mid to large-sized companies in the US.
Proficiency in Microsoft Office and Google Docs.
Strong organizational and time-management skills.
Fluent English communication (written and spoken).
Located in the US (East Coast), with at least 2?4 hours of overlap with CET business hours (8am?4pm CET).
Able to commit to 5?10 hours per week initially.
Bonus Points: Experience in a tech company is a plus but not required.
Flexible, family-friendly work that accommodates your schedule.
A long-term opportunity to grow with our team.
Engaging, meaningful tasks with a focus on organization and collaboration.
Working with happy customers who appreciate your support.