Call Center Representative | Rochester, NY

Bermex, Inc. About The Team At Bermex, we put value on our customer relationships. We?re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team. About the Role The Call Center Representative/Dispatcher reports to the Meter Services Supervisor at Bermex. This position plays a key role in sending daily utility jobs to field service techs via computer for residential and/or commercial accounts. This position involves calling utility customers and scheduling appointments for gas meter exchanges and dispatching those accounts to the appropriate... customer... This position requires a high degree of organization, excellent attention to detail, and exceptional communication skills. Salary Transparency: For those residing in NY, the pay for this role is at $18/hr. What You?ll Do Call utility customers to schedule appointments for gas meter exchanges. Dispatch utility jobs to field service techs first thing in the morning and periodically throughout the day. Possess excellent communication skills which are essential for dealing with field service techs and customers. Ability to intensely focus on multiple tasks throughout the day. Route work to field service technicians by dispatching work orders to a handheld device. Excellent organization skills to sort and separate field service work orders and send them to service techs in the field. Good working knowledge of computers and software systems is essential in sending, receiving, and reviewing orders. Manage inbound and outbound calls in a timely manner. Follow communication scripts when handling different topics. Assist with administrative and other duties as assigned. About You Must haves: Education: High School Diploma or GED. Minimum one year of experience in industry-specific knowledge and/or related experience (e.g., customer service, call center). Valid Driver?s License. Reliable transportation to and from work location. Ability to operate office equipment daily. Ability to take and pass a background and pre-employment drug screen. Nice to haves: Education: Post high school/GED classes or degree Experience: 2 or more years of experience in industry-specific knowledge and/or related experience (e.g., customer service, call center). Your Skills: PC skills using Outlook, Word, and Excel. Must be able to communicate professionally and tactfully with customers. Must have good active listening skills. Must be able to work independently in the absence of a supervisor. Must be able to use good judgment and make sound decisions in accordance with policies and procedures. Follow oral and written instructions. Provide accurate documentation to management. Experience in call center operations or customer service is preferred. Ability to handle high volume of calls and maintain a professional demeanor. Strong problem-solving skills and ability to handle difficult customer situations. Physical Abilities or Demands: Sedentary work, ability to sit for long periods of time. Must be able to lift 10 or more pounds on occasion. Must be well spoken with ability to use communication tools and equipment. Must be able to communicate effectively and follow instructions. This role would not be a good fit if you: Do not enjoy working independently Are not flexible and do not enjoy adapting to your current work schedule or routine Do not have adequate planning and time management skills Drug/Alcohol Testing: Drug/alcohol testing is required Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric or meters Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters Benefits Health and Safety: Group health plans including medical/prescription, dental, vision and a variety of other coverage options Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability Flexible Spending Accounts or an option for a Health Saving Account with company match Company paid Employee Assistance Program (EAP) for all employees and eligible family members Retirement: Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost Roth or Traditional 401(k) Retirement plan with company match PTO Plans (after 90 completed days of service for full-time employees): Paid Vacation Paid Holidays Paid Wedding Day Veterans Day paid time off for our veterans Paid Sick Time (New York based positions ONLY) Perks/Allowances: Company vehicle (for all driver-based positions) Gas card for company vehicle (if applicable) Company provided cell phone or mobile allowance (if applicable) Boot allowance from approved vendors Daily per diem for travel-based positions Where We Work Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor?s legal duty to furnish information. 41 CFR 60-1.35(c) From coast to coast and everywhere in between, ACRT Services and its family of companies is looking to hire the industry?s best talent. We?re looking for independent, self-driven people who turn challenges into solutions. People who want to use their careers to help utilities keep their customers in power. People who want to help us sustain our world. If that?s you, then we want to talk. Explore our open positions now, and start a career that can make a difference for others nationwide. Accountable to self and others Customer and company fairness Responsibility of ownership Trustworthy in all things Mission: To engage the best people and make them better to foster resiliency, environmental stewardship, compliance, stakeholder partnerships, and safer communities. Vision: To be the leader for innovation and industry-shaping solutions within the infrastructure and environmental space. ACRT Services and our family of companies are fully committed to the principles of equal employment opportunity and affirmative action. We seek to hire and empower the best people, providing exceptional service no matter where and when duty calls. We also believe in our people and invest in them through continuing education and believe in a positive, active workplace culture. If you require reasonable accommodations for any part of the application or hiring process due to disability, you may submit your request by calling 800.622.2562. For additional details please use the link provided below. careers.acrt.com/careers/job-listings Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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