work from home jobs hiring immediately

Full job description

Pandora Jewelry and Inktel are seeking Bilingual - French WORK-FROM-HOME independent contractors who are passionate about jewelry and would like to represent the world?s top jewelry designer and manufacturer.

Each Jewelry Support Specialist will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below.

Individuals must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

You will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email and chat. Training will be provided on client information and systems used.

Job Type: Temp/Seasonal

Schedule:

Monday through Friday = 8AM - 10:30PM Eastern Time Zone

Saturday or Sunday = 9AM - 7:30PM Eastern Time Zone
? Average 32 hours per week.

JOB RESPONSIBILITIES: ? Provide world-class customer service and a first-call resolution in Both English and French ? Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition between channels at any time. ? De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. ? Identify root cause of inquiries by asking probing questions to determine the best solution. ? Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations. ? Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines. ? As a brand ambassador ? provide promotion support, being knowledgeable about current promotions, new offers, and mentioning our Pandora Club after sales and promotions. ? Surprising the customer with product knowledge and craftmanship details such as 'hand painted', 'hand finished', 'sustainable jewelry'. ? Making the shopper feel special by appreciating and respecting them. ? Emit trust along with genuine care and attention.

THE IDEAL INDEPENDENT CONTRACTOR:
? Friendly and optimistic!
? Passionate about Jewelry and Fashion!
? Excellent interpersonal, verbal & written skills.
? Passionate about serving others and strong desire to take ownership of the customer interaction.
? Able to quickly navigate through multiple systems simultaneously
? Excellent problem solving skills & must have a ?can do? attitude.
? Able to communicate effectively with customers, management, and peers.
? Customer service experience obtained in retail, hospitality or call center environment of a minimum of 2 years is essential.
? Computer knowledge/tech savviness
? Bilingual in English and French required.
? Average 32 hours per week.

TECHNOLOGY REQUIREMENTS:

Minimum PC Requirements
CPU Speed
? Dual Core 1.2 GHz or better
? Intel Core i3 or AMD Ryzen 3 or better

Hard Drive
? 40 GB or more of available space
? 100 GB or more of total space

Memory
? 8 GB of RAM or better

Operating System
? Windows 10 or 11 (Home or Pro)
? No Macs or Chromebooks
? Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements
Monitor*
? 1280 x 1024 (SXGA) screen resolution
? 1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone
? JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function

Camera
? Integrated or USB Camera
? Dual monitors may be required on some client programs

Minimum Software Requirements
Google Chrome**
? Latest version of Google Chrome for Windows
? *Certain client programs may require specific versions of Microsoft Internet Explorer

Minimum Internet Connectivity Requirements
Standard Connection / Speed
? Hard-wired connection (no wireless)
? Minimum 45 Mpbs download / Minimum 10 Mpbs upload
? Internet connection must not be shared with more than 3 devices in the same location

Maximum Latency Threshold
? 120 milliseconds (ms)

Job Type: Contract

Pay: $16.00 per hour

Expected hours: 32 ? 40 per week

Benefits:
? Work from home

Shift:
? 8 hour shift
? Day shift
? Evening shift
? Morning shift

Application Question(s):
? This is a remote independent contractor role. You must provide your own equipment. Do you agree to provide your own equipment?

Education:
? High school or equivalent (Required)

Experience:
? Customer service: 2 years (Required)
? Call Center: 1 year (Required)

Language:
? French (Required)

Work Location: Remote

Benefits of Remote Jobs

Flexibility: Employees can often choose their working hours, making it easier to balance personal and professional commitments.

Reduced Commuting: Eliminating the daily commute saves time and money, leading to increased productivity and less stress.

Access to a Broader Talent Pool: Employers can recruit talent from anywhere, not limited to local candidates.

Cost Savings: Companies can save on overhead costs related to office space, utilities, and supplies, while employees save on commuting and work-related expenses.

Increased Productivity: Many remote workers report higher levels of productivity due to fewer office distractions.

Improved Work-Life Balance: The flexibility of remote work can lead to a healthier work-life balance, reducing burnout.

Diverse Work Environment: Remote work often fosters a diverse workforce, as employees can come from various geographic and cultural backgrounds.

Qualifications for Remote Jobs

Technical Skills: Depending on the role, proficiency in specific software, tools, or programming languages is often required.

Self-Discipline: The ability to stay focused and manage time effectively without direct supervision is crucial.

Communication Skills: Strong written and verbal communication skills are essential for collaborating with team members and clients remotely.

Problem-Solving Abilities: Employees should be able to tackle challenges and find solutions independently.

Adaptability: Being open to learning new tools and adjusting to different work environments or tasks is important.

Prior Experience: Many remote positions prefer candidates with previous remote work experience or relevant industry experience.

Organizational Skills: The ability to manage multiple tasks and prioritize effectively is critical for success in a remote setting.

work from home jobs hiring immediately

Apply Job!