Work at Home Customer Service Agent (Full-Time & Part-Time) (VA)

Employer Industry: Business Process Outsourcing (BPO)

Why Consider This Job Opportunity
? Salary up to $16.10 per hour
? Opportunity for career advancement and growth within the organization
? Regular raises based on tenure and performance
? Fun and engaging work environment with a casual dress code
? Incentives and prizes including cash, electronics, and vacation trips
? Paid time off and medical benefits available after 30 days of employment

What To Expect (Job Responsibilities)
? Listen to customers, understand their needs, and resolve customer issues
? Utilize systems and technology to complete account management tasks
? Recognize sales opportunities and apply sales skills to upgrade services
? Explain and position products and processes with customers
? Ensure first call resolution through problem-solving and effective call handling

What Is Required (Qualifications)
? Must be 18 years of age or older
? High school diploma or equivalent
? Excellent organizational, written, and oral communication skills
? Ability to type swiftly and accurately (20+ words a minute)
? Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How To Stand Out (Preferred Qualifications)
? Experience in customer service or sales
? Ability to evaluate, troubleshoot, and follow up on customer issues
? Strong team orientation and customer focus
? Aptitude for conflict resolution, problem-solving, and negotiation skills

#BusinessProcessOutsourcing #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

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