WesternU COP MTM Call Center Patient Advocate

The WesternU MTM call center patient advocate will be responsible for calling patients regarding medication adherence such as 90-day fills, no refills, PDC challenges, and concerns regarding newly started medications.
The patient advocate will be assigned patients from the MTM call center team.
Knowledge, Skills and Abilities
? Be a licensed pharmacist or a recent grad from the class of 2022 with an active intern license.
? Have a good clinical understanding of chronic diseases such as hyperlipidemia, diabetes, and hypertension
? Demonstrated oral and written communication skills
? Willingness to work and learn in a team environment
Required Qualifications
A licensed pharmacist or a recent grad from the class of 2022 with an active intern license.
Preferred Qualifications
Bilingual (This is not required)
Essential Job Duties
Key Responsibilities
? Call patients regarding medication adherence
? Uncover challenges related to medication adherence
? Provide patients with suggestions and resources on how to improve medication adherence
Key Responsibilities
? Contact pharmacies, physicians, and medical groups as needed to help improve overall care of the patient related to medication adherence.
Key Responsibilities
? Document call success rates and escalations within the provided excel template
? Document successful calls within Practice Fusion EHR
? Sign off on one?s own documented calls within Practice Fusion
Key Responsibilities
Attend training sessions and call center meetings.
Posting Details Continued
Work Schedule
Remote position working up to 6 hours per week.
Working at WesternU
We believe in making an impact in the lives of our employees, personally, and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable.
We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits. Additionally,
? Our faculty, staff, and administrators are 100% focused on student success.
? Our University culture creates the context for a nurturing and supportive environment.
? Faculty, staff, and students can expect to make deep, personal relationships within the University community.
? As a Faculty, Staff, or Student at WesternU, you can focus on work that you love, be your authentic self, and lead to the future with innovation in health sciences.
? WesternU?s core value of humanism encourages all to bring their whole self in all that they do.
? We are committed to fostering a culture of respect, equity, collaboration, and fun at all levels for all people!
Expected Pay Scale
Minimum
$17.00
Maximum
$20.00
Physical Demands
Physical Demands
Do the essential functions of this job require lifting?
No
If yes, list maximum weight and duration
WesternU Policy requires persons employed by the University to provide proof of vaccination against the SARS-CoV2 (COVID-19), subject to limited exemptions, regardless of whether the employee is on-site or working authorized to work remotely. Exempted employees, or those whose status of full vaccination is pending, will be required to submit to regular COVID-19 testing for in-person/on-campus work assignments. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to use hands to operate a PC in the performance of job duties and talk or hear. The employee is regularly required to sit, and reach with hands and arms, and occasionally required to stand, walk, stoop, and smell. Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception, and the ability to focus.
Describe Work Environment
This is a remote position, the work environment is determined by the employee.
Posting Information
Posting Number
S01217
Posting Date
11/15/2022
Close Date
Open Until Filled
Yes
Conditions of Employment - Background Check
To secure employment, successful fulfillment of a background check, including a criminal records check, may be required. Western University of Health Sciences will extend a conditional offer of employment, subject to rescission if the background check unveils disqualifying information or if it is found that the candidate deliberately withheld or misrepresented information. Non-completion of the background check to satisfaction may impact the ongoing employment of a current Western University of Health Sciences employee who received a conditional offer for the position.
Pay Transparency Act
Pay Transparency Act- Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications.
Equal Opportunity Statement (EEO)
It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions based solely on qualifications, merits, and business needs at the time.
Applicant Documents
Required Documents
? Curriculum Vitae
? Required License/Certification
Optional Documents
? Letter of Recommendation #1
? Letter of Recommendation #2
? Letter of Recommendation #3
? Additional Applicant Document