Weekend+After-Hours Social Media Community Mgr [Part-Time, 1099 Contractor]

Weekend Community Manager (CMGR) B Squared Media, LLC is looking for a Weekend and After-hours Community Manager (?Weekend CMGR?). This position is 1099 contractor status and will assist in executing social media inquiries for B Squared Media and its projects every Friday night, Saturday and Sunday with shifts between 9am ? 12am (midnight) Eastern Time, including some after-hours community management shifts between 5pm ? 12am (midnight) Eastern Time. As the weekend CMGR, you will be responsible for managing the online social presence of B Squared Media and its projects. The perfect weekend CMGR will virtually glide through platforms such as Facebook, Twitter, LinkedIn, Instagram, Pinterest, etc. The main goal is to manage communities by using a ?Think Conversation? style and to drive positive imagery of B Squared Media and its projects to onlookers during weekends and/or after hours. ? *PLEASE NOTE: Even though this job is remote, our projects are all located in the United States. Therefore a U.S. resident will best serve this position. Key Responsibilities:Community Management 100%

Participates in minute-by-minute online conversation by answering questions, offering solutions and mediating conversations. Responds within 30-minutes to project conversation and questions
Report project details to Project Manager and Account Manager around responses, escalation, comments, compliments, and complaints regarding brands engagement (?Rules of Engagement?) and help document FAQs (frequently asked questions)
Summarize insights and conversations to create actionable insights for Account Manager
Special projects as needed
Utilize reputation management platforms

Other Responsibilities

Create, update, and complete project tasks on time in Basecamp, our project management system - some of these tasks will need to be completed during the week
Track time by project task for invoicing
Attend meetings with team or project leads for updates, reporting, and check-ins - these meetings are during the week
Stay up to date on process changes, communication, and new tasks before your shifts begin

Pre-Requisites:

Familiarity with mainstream social media platforms, including but not limited to Facebook, Twitter, Pinterest, LinkedIn, Instagram, and aggregators such as Emplifi and Sprout Social
Able to work Friday nights, Saturdays, Sundays, and some weekdays after hours with multiple check-ins throughout the day for mentions
Organized and efficient with a quick turnaround; meets or exceeds deadlines
Effectively communicates in both verbal and written form
Detail-oriented with excellent grammar and spelling
Strong awareness of brand positioning and messaging
Must be a flexible and a strong team player
Ability to multitask in a fast-paced environment
Willingness to work during nonstandard business hours, including weekends and holidays (we are open 365 days a year!)

Qualifications:

1-3 years of experience managing social media platforms or communities for brands
Undergraduate degree in communications, marketing, advertising, public relations, media studies, business and/or related fields
Knowledge of Sprout Social and Emplifi a plus
Remote/telecommute work experience a plus
Eagerness to learn, self starter

Job Types: Part-time, Contract
Pay: $24.00 - $28.00 per hour
Expected hours: 5 ? 10 per week
Schedule:

Night shift
Weekends as needed

Application Question(s):

How many social media platforms or communities for brands have you managed?
Please share 5-7 sentences with us on your social media management experience.
If your friends and family could describe your work ethic using 3 adjectives, what words would they chose?
What sentiment would you assign to this post, 'Hello. I never received a confirmation number for my order. And have been on hold for almost an hour trying to reach customer service. Help.'
What is the sentiment of this post, 'Came out for a week. Bought our tickets. Nobody gave us a schedule, park was closed and no refunds total waste of time and money.'
What is the sentiment of this post and how would you respond to it if you were handling Brooke Sellas's social, 'Had a great time talking about intellectual property with Brooke Sellas today on my podcast. Thank you for having me! Tune into our conversation here XXX.'
You hop onto your shift and are greeted by the following post. How do you handle this? '@oldspice your body wash gave me a rash. What do we do about this?'
How would you go about getting Beth the assistance that she needs? 'I'm trying to reach a live person to discuss my account. Your customer service line loops me back to your website. How can I get in touch with a live person?'
How would you engage with this positive post, 'Yooooooooo the strawberry funnel cake frappacino @Starbucks is the bomb!!!!'
Are you available to work the following shifts: Friday between 7 to midnight EST, Saturday from 9 to 4 EST and Sunday from 4-midnight EST?
Your shift starts each morning at 9:00 AM. What are you doing from 8:45 until 8:59?
We are open 365 days a year from 9 AM EST until midnight. We all take turns working on holidays. Are you flexible with your schedule to help pitch in when needed?

Experience:

Social Media Management: 1 year (Required)

Shift availability:

Night Shift (Required)

Work Location: Remote

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