Wayfair Work From Home Jobs (Customer Service, Entry Level)

Wayfair Work From Home Jobs (Customer Service, Entry Level) Job Responsibilities: Customer Service Representative... Salary: $20-30/Hour Company: Wayfair Location: Utah, USA Educational Requirements: High School Full Job Description:- This is a remote function. NOTE: A resume is needed to be taken into consideration for this function, please make sure to connect your resume whilst filing your application. The Wayfair Opportunity: At Wayfair, we consider an exceptional purchaser revel in blended with a supportive worker shape has ended in our award-triumphing Customer Service Team. This isn't always pretty much taking some other telecellsmartphone call? that is approximately empowering our clients to create areas reflecting who they are, what they want, and what they value. You?ll play a critical function via way of means of offering a exceptional in magnificence revel in whilst it?s maximum needed. Wayfair will come up with the schooling, tools, and decision-making capacity to assist our clients discover answers that work exceptional for them. Wayfair Work From Home Jobs (Customer Service, Entry Level) You will empathetically assist clients navigate a whole lot of post-order problems such as: delivery questions, damages, returns, replacements, meeting offerings and order notifications. No scripts. No canned responses. These are proper human to human interactions in which you could make a significant impact. Wayfair will put money into you with non-stop development, profession opportunities, and could surround you with a crew of brilliant people. What Does a Service Representative Do? Demonstrate Reliability: Attendance and dedication to being gift and on time to your complete shift every day is critical. This enables make sure we are geared up and to be had to assist our clients after they want us maximum. For sudden occasions or problems, we require our representatives to be proactive of their conversation and making plans every time possible. Handle a High Volume of Contacts: You will deal with an envisioned 50-60 telecellsmartphone calls according to shift. This is a quick paced surroundings and noticeably structured. There is little down time on this function as you're commonly on returned to returned calls in the course of your shift. Meet Our High Performance Bar: You?ll work to exceed purchaser satisfaction, excel in assembly customer support performance metrics, and different duties as assigned. Wayfair Work From Home Jobs (Customer Service, Entry Level) Professionally Engage Customers: You?ll want a ardour for people. You'll be the voice of Wayfair and work to construct a dating with clients who touch us via way of means of inbound telecellsmartphone call, chats, and emails. Topics can variety from returns, replacements, delivery, product availability, order status, and more. Listen Actively and Show Empathy: You will actively pay attention to recognize purchaser worries and leverage inner sources to discover the exceptional method to very well cope with their hassle. De-Escalate Customer Concerns: Most clients touch us due to the fact they?ve had a hassle and want your assist. You will use your battle control abilties to stability the desires of the purchaser with the alternatives from the commercial enterprise even as constantly retaining a expert composure. Problem Solve: Solutions aren?t a one-size-fits-all method so customer support representatives do now no longer study from pre-populated scripts. You can be given a stage of autonomy to assist clients discover the proper solution. You?ll want to assume analytically to clear up purchaser issues in a primary touch decision method. Be Tech Savvy & Multitask: You?ll want to juggle navigating a couple of browsers, tabs, tools, and displays as a way to speedy and correctly solution questions. The perfect customer support consultant can be acquainted with computer systems and might correctly navigate generation on a every day basis, and experiences getting to know new programs. Escalate Systemic Issues: Help us constantly improve. You?ll become aware of regions in which development is wanted on behalf of Wayfair clients and proportion any traits with leadership. Wayfair Work From Home Jobs (Customer Service, Entry Level) What are the Requirements? You ought to be 18 years of age or older. You ought to keep a High School Diploma, GED, or equivalent. You ought to be capable of study, write and recognize the subsequent languages: Spanish and English. A expertise of operating inside Windows Operating Systems or equivalent. Wayfair desires to make sure your success, that is why our schooling is 100% mandatory. We are not able to house any misses, time off, or tardiness in the course of this time. Qualified candidates can be required to byskip the candidate evaluation to continue with the interview process. Wayfair Work From Home Jobs (Customer Service, Entry Level) Why You?ll Love Wayfair: Time Off: Paid Holidays Paid Time Off (PTO) Health & Wellness: Full Health Benefits (Medical, Dental, Vision, HSA/FSA) Life Insurance Disability Protection (Short-Term & Long-Term Disability) Global Wellbeing: Gym/Fitness discounts (along with US Peloton, Global ClassPass, and diverse nearby health clubnasium memberships) Mental Health Support (Global Mental Health, Global Wayhealthy Recordings) Caregiver Services Financial Growth & Security: 401K Matching (Employee Matching Program) Tuition Reimbursement Financial Health Education (Knowledge of Financial Education - KOFE) Tax-Advantaged Accounts Family Support: Family Planning Support Parental Leave Global Surrogacy & Adoption Policy Professional Development & Recognition: Rewards & Recognition Global Employee Anniversary Awards Paid Volunteer Work Unique Perks: Employee Discount U.S. Bluebikes Membership Global Pod Outings Work/Life Balance: Emphasizing supportive & bendy work surroundings that encourage stability among private and expert commitments Wayfair Work From Home Jobs (Customer Service, Entry Level) About Wayfair Inc. Wayfair is one of the world?s biggest online locations for the domestic. Whether you figure in our international headquarters in Boston or Berlin, or our warehouses or places of work around the world, we?re reinventing the manner human beings keep for their homes. Through our dedication to the industry-main era and innovative problem-solving, we're assured that Wayfair could be domestic to the maximum profitable paintings of your profession. If you?re seeking out fast growth, regular learning, and dynamic challenges, then you?ll realize that brilliant professional possibilities are knocking

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