Walgreens Remote Jobs - Remote Call Center Specialist - CAB

Liable for a high volume of inbound and outbound calls with clients, doctor workplaces, patients or outsider suppliers about the organization's items or administrations keeping guideline SOPs and strategies, working under direct oversight. Guarantees all contacts get productive and considerate assistance. Obligations might fluctuate in view of relegated division.
Work Liabilities
? Settle normal... general inquiries and issues presented by clients, doctor workplaces, patients and outsider sellers by means of various sources with restricted assortment adhering to laid out rules and standard SOPs and strategies. Uses generally accessible data to pick the best arrangement and resolve client concerns. Guides complex inquiries and issues to more ranking staff level.
? Utilizes a PC application to log and track requests, as well as, to check the situation with things that require follow-up or contribution of different gatherings. Archives contact associations, records subtleties, objections, remarks and moves initiated.
? Organizes with other useful regions as the need might arise. Alludes annoying heightened issues as assigned by the divisions for additional examination.
? Contacts clients, doctor's office, patient or outsider merchant to answer requests or to advise them of examination results and arranged changes.
? Handles requests for at least one lines of business.
Essential Capabilities
? Secondary School Certificate or GED.
? Halfway level keyboarding abilities (no less than 25 WPM, typing by memory, organizing records).
? Fundamental level PC abilities (for instance: fire up and close down PC, use mouse to point and snap, begin and close projects, switch between programs, save records, print archives as well as access data on-line).
? Essential Web search tools abilities to incorporate opening a program, composing in URLs in the right area, utilizing a web crawler, bookmarking a website, exploring utilizing back/forward/stop fastens, and finishing up structures on the web.
? Convey actually recorded as a hard copy and verbally.
? The accompanying areas are not qualified for this open door: Alabama, Washington, California, Oregon Massachusetts, DC, The Frozen North, Oregon, Hawaii, New York, Puerto Rico and Chicago, IL.
? This is a work at home position. To be qualified for this job you will be expected to have a functioning home telephone line (cell and VOIP not upheld) and fast web association (DSL and Satellite not upheld) at the hour of your application. These utilities won't be repaid by Walgreens
Favored Capabilities
? Somewhere around 2 year of client support insight in unified administrations or call focus climate.
? Experience in Retail or medical care.
? Experience giving client support to inside and outside clients, including satisfying quality guidelines for administrations, and assessment of consumer loyalty.
? Transitional level keyboarding abilities (something like 35 WPM, typing by memory, organizing records).
? Familiarity with Spanish and English.
Job Benefits:
? Benefits: Walgreens Generally Offers Health, Dental And Vision Insurance For Eligible Employees And Their Families.
? Prescription Drug Coverage: Given Its Nature As A Pharmaceutical Company, Walgreens Often Has Prescription Drug Coverage As Part Of Its Health Care Benefits.
? Vacation: This Includes Holidays, Public Holidays, And Sick Days. The Amount Of Paid Leave Usually Depends On Factors Such As Years Of Service And Position Held.
? 401(K) Retirement Plan: Walgreens Often Offers A 401(K) Plan To Help Employees Save For Retirement. They Can Also Offer A Matching Company With A Contribution Of Up To A Certain Percentage.
? Employee Discounts: Employees Can Earn Discounts On Walgreens Products And Services, Including Prescriptions And Over-The-Counter Items.
? Wellness Programs: Some Sites Offer Wellness Programs To Promote A Healthy Lifestyle Among Users. These Can Include Discounts On Gym Memberships, Fitness Challenges, And More.
? Employee Assistance Program (EAP): Eaps Often Provide Services To Employees And Their Families Such As Counseling, Legal Assistance, And Financial Advice.
? Flexible Spending Accounts (FSA): These Accounts Allow Employees To Set Aside Tax Dollars For Medical Or Dependent Care Expenses.
? Life Insurance: Basic Life Insurance Can Be Offered To Employees, With The Option Of Purchasing Additional Insurance.
? Educational Assistance: Walgreens May Provide Financial Assistance To Eligible Employees Who Need To Further Their Education Or Training.
? Career Development: Walgreens Often Focuses On The Growth And Development Of Employees, Offering Training Programs And Opportunities For Advancement Within The Company.
? User Recognition: Some Sites Have Programs To Recognize And Reward Outstanding User Service.
Call Center SpecialistBachelor Degree

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