Virtual customer service

We are looking for a dedicated and outgoing individual to join our team as a Virtual Customer Support Agent. In this work-from-home opportunity, you will play a crucial role in planning and booking exceptional sports trips for leisure clients across various global destinations. If you're passionate about providing excellent customer service and have a knack for helping others with their travel plans, this position is perfect for you. As a Virtual Customer Support Agent, you'll guide clients through the research and booking process, ensuring they have memorable and well-organized experiences.
We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical... condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.
Handle inbound calls and assist with outbound campaign initiatives, including appointment setting and follow-up calls
Support sales agents by triaging inbound sales calls, ensuring proper call routing, capturing lead information in the CRM, and delivering a positive customer experience.
Follow all compliance guidelines, including proper use of scripts, authentication, PHI, and DNC business processes.
Deliver a sustained, personalized outreach approach to quickly develop rapport and trust with members through outbound campaigns.
Assist with scheduling and follow-up of appointments.
Demonstrate professionalism through clear, effective, and actionable communication (verbal, written, and listening skills).
Apply patience and empathy, adjusting your communication style to match that of the customer.
Maintain a high commitment to accuracy, quality work, and attention to detail.
Be a self-motivated team player with the ability to multitask and a drive to exceed individual and team goals

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