UX Designer ? Costco Travel in Seattle, WA ? Issaquah, WA

UX Designer - Costco Travel - Costco - Seattle, WA - Issaquah, WA - work from home job

Company: Costco

Job description: Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks seventh in Forbes ?World?s Best Employers?.

This is an environment unlike anything in the high-tech world and the secret of Costco?s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Travel IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

User Experience (UX) Designers, are responsible for crafting delightful and meaningful experiences for our Costco Travel Members based on a strong foundation of quantitative and qualitative research. This position works closely with product and development teams throughout the design process to identify opportunities for design, create compelling interactions, validate designs through research studies, and convincingly present designs to stakeholders. As a partner to product management and other stakeholders, the selected candidate should have strong communication skills and experience successfully partnering with product management.

Costco Travel is seeking an experienced UX Designer who is eager to apply knowledge and skills to the future of Costco Travel?s growing User Experience practice. This position is part of a small and mighty team of passionate individuals working together to make a big impact on how Costco members purchase travel.

If you want to be a part of one of the worldwide BEST companies ?to work for?, simply apply and let your career be reimagined.

ROLE

? Prepares and facilitates activities such as affinity diagramming, journey mapping, and user scenario or storyboarding exercises with stakeholders.

? Creates design concepts from design concepts/wireframes to build interactive prototypes and wireframes, demonstrating ability with prototyping tools.

? Creates detailed documentation in meetings, capturing discussions and feedback from stakeholders and is accountable for managing UX action items identified in meetings.

? Creates technical documentation (specifications) to effectively implement design solutions which includes defining the pixel size, height, and length of an interaction and visual design while adhering to established Style Guide.

? Performs quality assurance testing on developed pages and facilitates discussion to address defects/bugs.

? Conducts website research such as assessments or competitive analysis of outside retailers.

? Prepares and facilitates usability testing (e.g. formative vs summative test, moderated vs unmoderated test, in-person vs remote, A/B tests).

? Prepares and facilitates field research using the most appropriate evaluation method (observations, interviews, etc.).

? Prepares and conducts Card Sorting and Tree Tests.

? Creates sitemaps and process flows.

? Performs site and system content inventory audits and provides recommendations for changes needed to content based on design goals.

? Utilizes research tools such as Morae, Silverback, Optimal Workshop, etc.

? Adheres to best practices and common patterns across devices for interactions such as: form controls, mobile transitions, and desktop interactions (popovers, hover effects, etc.).

? Complies with usage of visualization principles/best practices and converts requirements into designs that are appropriate for users and their context of use.

? Identifies and resolves problems, often anticipating issues before they occur or before they grow; develops and evaluates options and implements solutions.

? Leads UX design projects from concept to launch.

? Ideates interactive design concepts to solve user problems, building interactive prototypes, and wireframes with prototyping tools such as Figma, Adobe XD, Sketch, or Axure.

? Presents designs to business stakeholders for approval and is able to effectively support design decisions with research, assessments, and design heuristics.

? Manages stakeholder expectations and effectively negotiates trade-offs with stakeholders and executives.

? Promotes and supports the principles of user-centered design thinking to stakeholders and executives.

? Applies understanding and usage of appropriate accessibility (WCAG) patterns across devices (desktop, tablet, mobile).

? Establishes the look and feel for various web interactions, complying with Costco Travel?s established design system and contributing to defining new visual design patterns and icons when necessary.

? Contributes to establishing engaging artifacts intended to promote deep empathy for our members throughout the organization, including personas, jobs-to-be-done, journey maps, design system, and process flows.

? Engages cross-functionally with product teams, engineering and business stakeholders to understand business needs and incorporate a user-centered approach throughout all stages of the product cycle.

? Seeks opportunities to improve processes as they relate to user-centered research and design efforts within the UX Team and throughout IT.

REQUIRED

? 3+ years?demonstrated UX design experience, preferably with consumer and enterprise experience.

? A strong UX design portfolio of work demonstrating breadth and depth in interaction design, design strategy and process. Portfolio should include evidence of your design process as well as deliverables (sketches, wireframes, mockups, etc.).

? Experience designing for both desktop and mobile.

? Experience applying WCAG standards to design concepts.

? Critical thinker able to work through complex variations and with high attention to detail.

? Proficient with modern design tools such as Figma, Adobe XD, Sketch, or equivalent.

? Proficient with qualitative and quantitative user testing methodologies, such as user research, usability testing (moderated and unmoderated), A/B testing, and analytics.

? Proficient with unmoderated user research tools such as UserTesting.com.

? Effective communication skills (e.g., verbal, written, and, interpersonal) to influence all levels of stakeholders and executives within the organization.

? Ability to work effectively in a collaborative environment to create top-performing interfaces.

? Ability to prioritize and manage several milestones and projects efficiently and simultaneously.

? Foundational knowledge of typography, layout and visual design.

? Understands and has experience working with Agile methodologies.

Recommended

? Graduate degree in User Centered Design or equivalent experience.

? Some experience with coding and ability to troubleshoot using HTML and CSS.

? 3 years? experience with an agile development environment and methodologies.

? Experience with Lean UX models and agile workflows.

Required Documents

? Cover Letter

? Resume

California applicants, please click to review the Costco Applicant Privacy Notice.

Pay Ranges:

Level 1 - $80,000 - $110,000

Level 2 - $105,000 - $135,000

Level 3 - $130,000 - $165,000

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

Expected salary: $80000 - 110000 per year

Location: Seattle, WA - Issaquah, WA

Job date: Thu, 07 Sep 2023 06:13:06 GMT

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