UPS Customer Care (Remote Job Work From Home) – Apply Now

Job Summary

Are you passionate about customer service and looking for a fulfilling remote position? UPS is currently seeking dedicated Customer Care Representatives to join our team. This is a full-time, work-from-home opportunity with a competitive salary of $18-$22 per hour, depending on experience. Enjoy a flexible schedule with working hours from 9 AM to 5 PM EST. As part of our commitment to employee well-being, we offer a range of benefits, including Health and Dental Insurance, Paid Training, Paid Vacations, and opportunities for career advancement.

Job Description

As a UPS Customer Care Representative, your primary role will be to provide excellent service to our customers, ensuring their inquiries and issues are resolved efficiently and to their satisfaction. You will be the first point of contact for our valued clients, addressing shipping concerns, tracking packages, and handling account-related questions. Your ability to listen and communicate effectively will be essential in creating positive interactions with customers.

In this remote position, you will utilize various platforms and tools to assist customers. It is crucial to stay updated on UPS services, policies, and promotions to provide accurate information and solutions. Your role will require a blend of problem-solving skills, empathy, and a genuine desire to help others.

You will need to manage your time effectively, balancing customer calls and administrative tasks while maintaining high-quality service standards. Collaboration with other departments may be necessary to resolve complex issues promptly. Continuous training and feedback will help you develop your skills and enhance your performance in this dynamic role.

At UPS, we believe in fostering a supportive work environment where employees feel valued and empowered. You will be part of a diverse team dedicated to excellence, and there are ample opportunities for growth and advancement within the company.

Requirements

– High school diploma or equivalent; bachelor’s degree preferred

– Previous experience in customer service or call center environment is a plus

– Strong verbal and written communication skills

– Ability to navigate multiple systems simultaneously

– Excellent problem-solving capabilities

– Proficient in Microsoft Office Suite and other basic software applications

– Flexibility to work various shifts, including weekends and holidays if required

Responsibilities

– Respond to customer inquiries via phone, email, and live chat

– Provide accurate information on UPS services, pricing, and policies

– Assist customers with tracking packages and troubleshooting shipping issues

– Document interactions with customers efficiently for future reference

– Escalate unresolved issues to appropriate departments or supervisors

– Maintain a positive and professional demeanor at all times

– Meet or exceed performance metrics set by the company

Benefits

– Competitive salary range of $18-$22 per hour

– Comprehensive Health and Dental Insurance

– Paid Training and Development Programs

– Paid Vacations and Sick Leave

– Flexible Working Hours

– Opportunities for career advancement

– Employee discounts and perks

Educational Qualifications

A high school diploma or equivalent is required, with a preference for candidates who hold a bachelor? degree.

Experience

While previous experience in customer service is beneficial, we welcome applicants from all backgrounds. Training will be provided to ensure you are well-prepared to assist our customers effectively.

Company Overview

UPS is a global logistics leader committed to delivering excellent service and innovative solutions to our customers. Established in 1907, we operate in over 220 countries and territories, providing a range of services from package delivery to freight transportation. Our mission is to connect the world and improve lives through the power of logistics. We value diversity, integrity, and teamwork, and we strive to create a workplace where every employee feels included and appreciated. Join us at UPS and make a difference in the lives of our customers every day.

Apply now to become part of our dedicated team and embark on an exciting career journey with UPS!

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